Care & Counselling Intake Coordinator (Hybrid)

Focus on the Family Canada; Township of Langley; Hybrid; CAD 30,000 - 48,000; Full time

Benefits offered by this job

3 weeks PTO

Extended health & dental benefits

Health Care Spending Account (HCSA)

Employee Assistance Program (EAP)

Staff store discount

RRSP matching

Christian work environment

Job summary

Focus on the Family Canada seeks a full-time Program Support Administrator (Registration Care Associate) in Langley, BC, to join the Counselling & Care team. The role involves high-volume customer service via phone, mail, chat, and email, maintaining confidentiality, and supporting Hope Restored and Care Ministries with intake and records.

Based at our Langley head office, the position offers a hybrid arrangement (one day work-from-home after probation) and a mission-driven environment with

Qualifications

• Post-secondary degree or certificate in psychology, sociology, or related program.
• 1-2 years’ experience in a professional office setting.

Responsibilities

• Provide administrative support for Hope Restored team: respond to calls/emails and keep records.
• Maintain records for the program in the Zanda database.
• Send correspondence to clients to keep them informed.
• Process payments and registrations as directed; assist with mailings.
• Provide administrative support for Care Ministries with emails and letters as capacity allows.
• Sort and answer emails per Focus style guide and keep contact records.

Skills

Customer service

Data entry

Time management

Telephone etiquette

Microsoft Office

Education

Post-secondary degree or certificate in psychology or sociology

Tools

Zanda database

MS Word

MS Teams

PowerPoint

Excel

Access

Outlook

Job description

Focus on the Family Canada seeks a full-time Program Support Administrator (Registration Care Associate) in Langley, BC, to join the Counselling & Care team. The role involves high-volume customer service via phone, mail, chat, and email, maintaining confidentiality, and supporting Hope Restored and Care Ministries with intake and records.

Based at our Langley head office, the position offers a hybrid arrangement (one day work-from-home after probation) and a mission-driven environment with