Care Coordinator/Physiotherapy Assistant

Lifemark Health Group; Corner Brook; On-site; CAD 42,000 - 62,000; Full time

Job summary

Lifemark Health Group's Health and Performance Centre Newfoundland in Corner Brook invites applications for a Care Coordinator/Physiotherapy Assistant. This permanent full-time position supports patient intake, clinic coordination and front-desk duties within a multidisciplinary team.

You will assist physiotherapists and chiropractors, manage appointments, handle payments and insurance claims, and maintain accurate records while delivering friendly, professional service to patients and staff.

Qualifications

• Post-secondary education in Physiotherapy Assistant, Kinesiology or related field.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication and customer service skills.
• Experience with computer systems, including Microsoft Office; EMR/Case management is an asset.
• Flexible, adaptable, and responsive to changing priorities.

Responsibilities

• Assist physiotherapists and chiropractors with client care; including ultrasound and exercise programs.
• Work cooperatively with clients to set and achieve functional goals.
• Collect outcome measure data.
• Maintenance and cleaning/sterilization of medical equipment.
• Inventory of clinical supplies.
• Deliver front-desk service by managing calls, greeting patients, and inquiries.
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment.
• Schedule appointments and manage patient records.
• Collect payments and submit insurance claims to third‑party funders.
• Perform data entry and billing in accordance with clinic procedures.
• Manage incoming/outgoing communications, including mail, courier, and fax.

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Adaptability

Teamwork

Education

Physiotherapy Assistant

Kinesiology

Tools

Microsoft Office

EMR/Case management systems

Job description

Care Coordinator/Physiotherapy Assistant – Health and Performance Centre Newfoundland

Location: 4 Grenfell Dr, Corner Brook, NL A2H 0J6

Status: Permanent Full Time

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator/Physiotherapy Assistant at Health and Performance Centre Newfoundland, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator/Physiotherapy Assistant who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, “We trust each other to do the right thing”, “We go the extra kilometre”, and “We belong here”. The Care Coordinator/Physiotherapy Assistant is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator/Physiotherapy Assistant is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Why Lifemark & Health and Performance Centre Newfoundland

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

Physiotherapy Assistant

• Assisting physiotherapists and chiropractors with client care; including the use of ultrasound equipment, exercise programs etc.
• Work cooperatively with clients to set and achieve functional goals
• Collecting outcome measure data
• Maintenance and cleaning/sterilization of medical equipment
• Inventory of clinical supplies

Care Coordinator

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment
• Schedule appointments and manage patient records efficiently
• Collect payments at time of service and submit insurance claims to third‑party funders
• Perform data entry and billing in accordance with clinic procedures
• Manage incoming and outgoing communications, including mail, courier, and fax
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• Post‑secondary education in Physiotherapy Assistant, Kinesiology or related field
• Strong organizational and multitasking skills in a fast‑paced environment
• Excellent communication (verbal and written) and customer service skills
• Experience with computer systems, including Microsoft Office Suite and with EMR/Case Management systems considered an asset
• Flexible, adaptable, and responsive to changing priorities
• Ability to work both independently and collaboratively as part of a team
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self‑identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca