Care Coordinator (Homeless Services)

Union Station Homeless Services; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate Care Coordinator to provide essential case management for individuals and families facing homelessness. This role emphasizes a person-centered approach, connecting clients with vital resources to foster long-term stability and wellness. The ideal candidate will thrive in a collaborative environment, working closely with community partners while navigating the complexities of housing and support services. Join a dedicated team committed to making a difference in the lives of those in need. If you are passionate about social work and eager to contribute to meaningful change, this opportunity awaits you.

Qualifications

• Bachelor's degree in Social Work or related field is preferred.
• 2 years of experience in a related human services field is required.

Responsibilities

• Provide case management and support to individuals at risk of homelessness.
• Conduct assessments and develop individualized service plans.
• Maintain accurate documentation and monitor housing stability.

Skills

Case Management

Crisis Intervention

Problem-Solving Skills

Communication Skills

Knowledge of Housing Resources

Documentation Skills

Education

Bachelor's degree in Social Work

2 years of experience in human services

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

HMIS database system

Job description

Career Opportunities with Union Station Homeless Services

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**This is a temporary assignment with the potential to transition into a permanent role.**

JOB SUMMARY:

The Care Coordinator is responsible for providing comprehensive, person-centered case management and support to individuals and families experiencing or at risk of homelessness. Working under Housing First and trauma-informed care models, the Care Coordinator connects clients with housing, financial, medical, and social resources to promote long-term stability and wellness. This role involves working collaboratively with community partners and internal teams to address barriers to housing, improve quality of life, and ensure compliance with program and funding requirements.

ESSENTIAL FUNCTIONS INCLUDE:

1. Conduct intake assessments within designated timelines to determine client needs, eligibility, and goals.
2. Develop and implement individualized service plans with clear objectives related to housing, wellness, employment, and financial stability.
3. Maintain a caseload of 20–25 participants and provide consistent engagement through regular home and field visits.
4. Assist clients through the lease-up process in collaboration with Housing Navigators, including locating units, documentation, inspections, and move-in coordination.
5. Provide referrals to supportive services including medical, mental health, substance use, employment, childcare, and legal aid.
6. Conduct assessments to identify mental health or substance use needs and coordinate care as appropriate.
7. Maintain accurate and timely documentation in HMIS and other databases in accordance with agency and funder standards.
8. Facilitate transportation for clients to appointments and off-site services as needed.
9. Monitor lease compliance and housing stability; intervene early in case of challenges or violations.
10. Participate in community case conferencing, trainings, and staff meetings.
11. Support program compliance with HUD and other funder requirements.
12. Perform other duties as assigned.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

Work is performed in both office and field settings, including in clients’ homes and community-based locations. Regular travel within Los Angeles County required. Must be able to sit, stand, walk, and lift up to 25 lbs. May be exposed to varying weather conditions and individuals in crisis. Must be comfortable working with diverse populations and maintaining professional boundaries.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledgeable about transitional and permanent housing resources throughout Los Angeles County.
• Extensive knowledge of substance abuse and mental health issues with the ability to identify related issues.
• Understanding of and/or willingness to learn best practices including harm reduction, housing first, and trauma informed care.
• Proficient in Microsoft Word, Excel and PowerPoint applications. Ability to accurately enter client data and notes in HMIS database system.
• Strong knowledge of case management practices and ability to accurately and clearly document case notes.
• Capability to comprehend and effectively build relationships with individuals experiencing homelessness. Demonstrates sound judgment and decision-making skills.
• Strong problem-solving and crisis intervention skills. Detail oriented and highly organized. Excellent written and verbal communication skills.
• Possess a valid California driver’s license and have access to a properly registered vehicle.

EDUCATION, TRAINING AND EXPERIENCE:

Minimum Qualifications:

• Option I: A Bachelor's degree in Social Work or related field.
• Option II: Have a minimum of two (2) years of experience in a related human services field.
• Option III: Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience.

Union Station Homeless Services is an Equal Opportunity Employer.