Customer Care Coordinator Training

Purolator Inc.; Dieppe; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Care Coordinator to enhance service quality and training. This role involves delivering training, coaching employees, and ensuring quality standards are met. Join a team that values your contributions and fosters a supportive environment where you can grow your skills and make a real impact in the community. With a commitment to diversity and inclusion, this company offers a dynamic workplace where every day presents new opportunities to connect and inspire. If you are passionate about customer service and training, this is the perfect opportunity for you.

Qualifications

• Exceptional customer service and communication capabilities.
• Ability to work under pressure and display leadership.

Responsibilities

• Deliver training requirements and develop new training materials.
• Coach sessions with employees and ensure monitoring objectives are met.

Skills

Customer Service

Communication

Leadership

Organizational Skills

Problem Solving

Bilingualism

Education

1-3 years of relevant experience

Tools

MS Office

Job description

Join to apply for the Customer Care Coordinator Training role at Purolator Inc.

Join to apply for the Customer Care Coordinator Training role at Purolator Inc.

Get AI-powered advice on this job and more exclusive features.

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

• Responsible for delivering all training requirements for the center
• Ensure all training and reference material is current and develop new material as needed; schedule training
• Coach sessions with employees
• Ensure center monitoring and auditing objectives are achieved
• Validate and follow-up on agent errors
• Tracking and trending of quality measurements; work with different reports
• Complete specialized audits as required
• Attend meetings, log into coach queue or solutions and email
• Assist to support employees and customers (escalated calls)
  
  

Qualifications

• Exceptional customer service and communication capabilities
• Display leadership along with the ability to create team spirit
• Organizational and problem solving capabilities
• Ability to work under pressure
• 1-3 year of pertinent experience
• Knowledge or experience in monitoring, auditing and/or training
• Knowledge of MS Office including proficiency in the use of Excel, PowerPoint and Word
• Bilingualism an required
  
  

Competencies

Instills trust

Customer focus

Communicates effectively

Self-development

Collaborates

POSTING DETAILS

Location: 540 - Moncton Cust Care

Reports to: Mgr Customer Care Operations & Projects

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Truck Transportation

Referrals increase your chances of interviewing at Purolator Inc. by 2x

Sign in to set job alerts for “Customer Service Coordinator” roles.

Moncton, New Brunswick, Canada 2 weeks ago

Moncton, New Brunswick, Canada 2 weeks ago

Moncton, New Brunswick, Canada 8 months ago

Moncton, New Brunswick, Canada 8 months ago

Moncton, New Brunswick, Canada 2 months ago

Customer Service Coordinator Full Time Marshalls

Moncton, New Brunswick, Canada 3 weeks ago

Customer Service Coordinator Full Time Marshalls

Moncton, New Brunswick, Canada 2 weeks ago

Seasonal Customer Service Representative

Sackville, New Brunswick, Canada 3 months ago

Part Time Customer Service Representative

Moncton, New Brunswick, Canada 2 months ago

Bilingual Customer Service Agent (Care Coordinator)

Moncton, New Brunswick, Canada 6 days ago

Customer Service Representative (Motivator) - Moncton Mapleton Centre

Moncton, New Brunswick, Canada 2 weeks ago

Customer Service Representative - PART TIME

Petitcodiac, New Brunswick, Canada 5 days ago

Overnight Customer Service Representative

Moncton, New Brunswick, Canada 2 weeks ago

Shediac, New Brunswick, Canada 5 days ago

Moncton, New Brunswick, Canada 5 days ago

Moncton, New Brunswick, Canada 5 days ago

Memramcook, New Brunswick, Canada 5 days ago

Moncton, New Brunswick, Canada 5 days ago

Salisbury, New Brunswick, Canada 5 days ago

Customer Service Representative - PART TIME

Petitcodiac, New Brunswick, Canada 5 days ago

Customer Service Representative - PART TIME

Petitcodiac, New Brunswick, Canada 5 days ago

OVERNIGHT Customer Service Representative

Petitcodiac, New Brunswick, Canada 5 days ago

Riverview, New Brunswick, Canada 1 day ago

St Antoine, New Brunswick, Canada 5 days ago

Bilingual Health Services Representative (Call Center)

Moncton, New Brunswick, Canada 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.