Client Care Coordinator - London Regional Veterinary Emergency and Referral Hospital (Part-Time)

VCA Animal Hospitals; London; On-site; CAD 30,000 - 50,000; Part time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen motivierten und empathischen Client Service Representative. In dieser wichtigen Rolle unterstützen Sie unsere Kunden und deren Haustiere, indem Sie eine einladende Atmosphäre schaffen und exzellenten Kundenservice bieten. Sie werden auch für die Verwaltung von Terminen, Rechnungen und die allgemeine Sauberkeit der Empfangsbereiche verantwortlich sein. Wenn Sie eine Leidenschaft für Tiere haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines Teams, das den Unterschied im Leben von Haustieren und ihren Familien macht!

Benefits

RRSP Arbeitgeber 5 % Match Programm

Jährliche Uniformzulage

Mitarbeiterhilfeprogramm

Empfehlungsbonus

Persönliche Haustierpflege-Rabatte

Einkaufsrabatte

Wellness-Apps

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten und eine echte Fähigkeit, Menschen zu beruhigen.
• Fähigkeit, mehrere Aufgaben in einem schnelllebigen Umfeld zu bewältigen.

Responsibilities

• Schaffung einer warmen und einladenden Umgebung für Patienten und Tiereltern.
• Verwaltung von E-Mail-Korrespondenz und Telefonanrufen.

Skills

Kundenservice

Multiline-Telefonsystem

Buchung von Terminen

Rechnungsstellung

Allgemeine Hauswirtschaft

Education

Erfahrung im Kundenservice

Erfahrung im administrativen Bereich

Job description

London Regional Veterinary Emergency and Referral Hospital is currently welcoming a part-time Client Service Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patient and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Invoicing/billing; obtaining pet owner confirmation and processing payments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!
• Experience working in an admin role or working with animals an asset
• Ability to handle multiple tasks in a fast paced environment
• Available to work days, evenings & weekends, hours will vary

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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