Care Coordinator

Lifemark; St. Albert; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare company seeks a Care Coordinator to enhance the patient experience by providing excellent customer service and administrative support. The role involves patient intake coordination, data management, and communication to ensure an efficient clinic environment. This position is fundamental in maintaining patient relationships and clinic operations, requiring strong organizational and interpersonal skills.

Qualifications

• High degree of organizational skills and ability to prioritize and multi-task.
• Excellent communication (verbal/written) and interpersonal skills.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Answer telephone calls and greet patients upon arrival.
• Coordinate detailed and accurate intake of information on patient's visits.
• Collect payment at time of service and track funding coverage.

Skills

Customer Service

Organizational Skills

Communication Skills

Data Entry

Education

High School Diploma, G.E.D. or equivalent

Job description

Position: Care Coordinator
Clinic Name and Location: Active Physio Works Sturgeon, Sturgeon Medical Centre, 625 St. Albert Trail, St. Albert, AB, T8N 3L3
Status: Permanent Full-Time Employee

The Care Coordinatoris responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinatescheduling ofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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