Care Coordinator - Active Care (Full-Time)

Total Life Inc.; Edmonton; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

Total Life Inc. is seeking a part-time Care Coordinator to facilitate communication between clients and teams, aimed at enhancing client satisfaction in preventive health care. The role involves managing inquiries, appointments, and administrative tasks in a collaborative, innovative environment that emphasizes continuous growth and development for team members. Candidates should possess strong organizational and communication skills and be available on weekends.

Benefits

Paid time off

Flexible schedule

Qualifications

• Proven experience in customer service or administrative roles.
• Excellent verbal and written communication skills.
• Weekend availability required for this part-time role.

Responsibilities

• Manage inbound communications, including emails, SMS, and calls.
• Ensure timely responses and high standards of customer service.
• Resolve client-related issues and maintain appointment schedules.

Skills

Customer Service

Communication

Organizational Skills

Conflict Management

Multitasking

Tools

EHR

CRM

Job description

About Us:

Total Life is pioneering the evolution of preventive health, aiming to redefine healthcare through a patient-centric telehealth platform, particularly for older adults. At Total Life, we are on a mission to support seniors and combat mental health issues by making quality, affordable emotional support services easily accessible. We are empowering older adults to live more fulfilling lives because we know age is just a number.

The Opportunity:

As aCare Coordinatorat Total Life, you will play a pivotal role in managing and responding to various forms of communication and administrative tasks. Your primary focus will be to ensure seamless and efficient handling of inbound communications and active care tasks, contributing to the overall satisfaction and support of our clients.This is a hybrid position.

Your Role:

• Handle inbound emails, SMS, and calls from existing clients, general inquiries, and providers.
• Provide clinical support through these communication channels as required.
• Ensure timely and effective responses, maintaining high standards of customer service.
• Manage rebooking and re-assigning clients to ensure continuity of care.
• Address and resolve any issues related to client appointments and schedules.
• Complete various forms and administrative tasks as assigned.
• Ensure accuracy and compliance in billing and claims processes.
• Work closely with clinical and administrative teams to optimize client care and service delivery.
• Participate in team meetings and contribute to continuous improvement initiatives.

• Proven experience in customer service, administrative roles, or care management.
• Excellent communication skills, both verbal and written.
• Weekend availability required
• Strong organizational and multitasking abilities.
• Ability to handle sensitive information with discretion and professionalism.
• Expert in conflict management.
• Familiarity with EHR, CRM, and other communication tools.

What We Offer:

• A chance to be a part of a ground-breaking start-up in healthcare innovation.
• A collaborative environment where your ideas can significantly impact preventive health care.
• We put emphasis on the development of our team members to ensure they always have room to experience, learn and grow into different areas of the business.

Job Type: Part-Time

Pay: $18- $20 cad hourly

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• Flexible but weekend availability required