Care Coordinator

pt Health; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Halifax is seeking a Care Coordinator responsible for ensuring seamless communication between patients, staff, and external partners. This role includes managing patient intake, scheduling, billing, and providing outstanding customer service. Candidates should possess strong organizational and communication skills, with preference given to those with experience in a Physiotherapy clinic. Join a collaborative and inclusive environment that values simplicity, equity, and well-being.

Benefits

Competitive salary with benefits

Collaborative, multidisciplinary work environment

GoodLife Fitness discount

Qualifications

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service and communication skills.
• Organizational skills and ability to prioritize.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Answer calls and greet patients with excellent customer service.
• Coordinate patient intake and schedule appointments.
• Collect payment and manage medical records.

Skills

Customer service skills

Organizational skills

Communication skills

Data entry skills

Computer skills

Education

High School Diploma or equivalent

Job description

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers. They are responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities:

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient’s medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (incoming and outgoing) and process incoming and outgoing email, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies:

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills and ability to prioritize and multi-task.
• Excellent communication (verbal / written) and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Why Lifemark:

We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun! We go the extra kilometer by offering our employees:

• Competitive salary with benefits package, including health and dental, and wellness days.
• Collaborative, multidisciplinary work environment.
• National Partner of Special Olympics Canada.
• GoodLife Fitness discount.

Inclusion:

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as members of the employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation:

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Please email us at talent at [email address].