Care Access Representative - Whitby

CBI Home Health; Whitby; On-site; CAD 35,000 - 43,000; Full time

Job summary

CBI Home Health – Durham (Whitby) is hiring a Care Access Representative in Whitby, Ontario. The role centers on coordinating direct care staff (PSWs, HCAs, nurses) in a high-volume contact center, managing chats, calls, intake, and scheduling requests to ensure seamless client care.

The position emphasizes problem solving, clear communication, and multitasking, balancing client needs with staff availability while maintaining strong relationships with clients, families, and providers.

Qualifications

• Minimum Grade 12 education.

Responsibilities

• Efficient Scheduling: use scheduling software to assign care providers and fulfill client care plans.
• KPI Achievement: meet and exceed KPIs such as calls/chats per hour and successful scheduling of visits.
• Stakeholder Communication: maintain open lines with clients, families, and care providers to ensure smooth processes.
• Relationship Building: foster positive relationships with care providers, clients, funders, and team members.
• Data Management: update scheduling databases and care records to ensure current information.
• Compliance: adhere to Employment Standards and organizational policies.

Education

Grade 12 education

Job description

CBI Home Health - Durham (Whitby)
Whitby, ON L1N 9Y9, CAN

Description

Care Access Representative – Whitby

CBI Home Healthsupports people at home and in the community. We are one of Canada’s leadingspecialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca .

Because Your Care Matters.

CBI Home Health is looking to hire a Care Access Representative in Whitby.

Salary Range:The salary for this position is $39,000 year.

Vacancy Disclosure:This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee Assistance Program.
• Paid orientation, training and development with opportunities to grow your career.

The Care Access Representativeplays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality, person-centered care.

What you will do

• Efficient Scheduling:utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.
• KPI Achievement:Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.
• Stakeholder Communication:Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and elevate when necessary.
• Relationship Building:Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.
• Data Management:Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.
• Compliance:Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.

What you will need to be successful

• Educational Background:Minimum Grade 12 education.