Care Access Representative - Edmonton

CBI Home Health; Edmonton; Hybrid; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Earned-wage access

Employee discounts

Employee Assistance Program

Paid orientation and training

Job summary

CBI Home Health invites applications for a Care Access Representative in Edmonton. The role centers on coordinating scheduling for Personal Support Workers, Health Care Aides, and Nurses, ensuring timely and seamless care in clients’ homes and communities.

The position emphasizes strong problem-solving, clear communication, and multitasking to balance client needs and staff availability while delivering compassionate, reliable service.

Qualifications

• Excellent communication and multitasking abilities.
• Experience in scheduling and coordinating care staff.
• Comfort with data entry and intake processes.

Responsibilities

• Schedule direct care staff (Personal Support Workers, Health Care Aides, Nurses) in a high-volume contact center.
• Handle chats, inbound and outbound calls, and data entry to respond to scheduling requests.
• Resolve scheduling issues and ensure continuity of care for clients and families.

Job description

CBI Home Health - Edmonton
Edmonton, AB T6A 0L4, CAN

Description

Care Access Representative – Edmonton

CBI Home Healthsupports people at home and in the community. We are one of Canada’s leadingspecialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.Learn more at cbihomehealth.ca .

Because Your Care Matters.

CBI Home Health is looking to hire Care Access Representatives in Edmonton.

Hourly Pay Rate:The salary rate for this position is $38,025k per year.

Vacancy Disclosure:This job posting is for a new vacancy.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Our Total Rewards offerings include:

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee Assistance Program.
• Paid orientation, training and development with opportunities to grow your career.

The Care Access Representativeplays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff