Care Manager

CBI Home Health; Waterloo; Hybrid; CAD 73,000 - 85,000; Full time

Benefits offered by this job

Hybrid working environment

Comprehensive benefits (group health,

Job summary

CBI Home Health in Ontario is seeking a Care Manager for London and Waterloo regions to lead a high‑performing interdisciplinary care team and drive clinical excellence. You will recruit, onboard and mentor talent, ensuring services meet quality standards and regulatory requirements.

You will analyze data, monitor program utilization and billing, and collaborate with leaders to improve outcomes and KPIs, while promoting a culture of continuous improvement and patient‑centered care.

Qualifications

• 5+ years of experience in clinical care, home health, and/or care management.
• 3–5 years of management or supervisory experience.
• Valid Ontario driver’s license and vehicle.
• Advanced Microsoft Office skills (Excel, PowerPoint).
• Excellent verbal and written communication, organizational, and time management skills.
• Strong clinical knowledge and commitment to best practices in patient-centered care.
• Proven experience with care coordination and program evaluation.

Responsibilities

• Provide ongoing mentorship, coaching, and upskilling opportunities to support team development and performance.
• Conduct regular performance reviews and implement action plans to address gaps.
• Facilitate team meetings and align with organizational goals.
• Ensure team members input data accurately into program systems.
• Review, validate, and analyze data related to program performance and outcomes.
• Prepare and present reports and data insights to stakeholders.
• Collaborate with leaders to develop data-driven action plans to improve KPIs.
• Oversee recruitment, hiring and onboarding of interdisciplinary team members.

Skills

Regulated Health Professional

MBA or Exec Training

Data analysis

Team leadership

Communication skills

Care coordination

Program evaluation

Education

MBA or relevant graduate degree

Regulated Health Professional license

Tools

Excel

PowerPoint

Job description

CBI Home Health - Waterloo
Waterloo, ON N2V 2N2, CAN

Description

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca .

Because Your Care Matters

CBI Home Health is looking to hire a Care Manager for London and Waterloo regions.

As the Care Manager for CBI Home Health you’ll be at the forefront of driving clinical excellence and operational success. This dynamic role puts you in charge of leading and developing a high-performing interdisciplinary care team, which includes clinical professionals, Transition Leads, and Care Supervisors. You will actively recruit, onboard, and mentor top talent, ensuring everyone thrives in their role and contributes to the program’s transformative impact.

Your leadership will ensure the seamless execution of care programs, optimizing performance by leveraging data insights to enhance service delivery, drive quality improvements, and achieve measurable outcomes. You’ll also play a pivotal role in program utilization, billing processes, and aligning performance with strategic goals, all while fostering a culture of collaboration, continuous learning, best practice and innovation.

Vacancy Disclosure: This job posting is for an existing vacancy.

Why CBI Home Health?

CBI Home Health is more than a workplace – it’s a community. We foster a supportive, inclusive environment where your ideas are valued, your growth is encouraged, and your well-being matters. Here, you’ll work alongside passionate professionals who are committed to making a difference for clients and for each other.

OurTotal Rewards offerings include:

• Competitive salary: $73,100 to $85,000 per year (The salary offered will depend on several factors such as relevant skills, qualifications, and experience)
• Hybrid working environment, which allow work-life balance and focus on quality of life
• Comprehensive benefits and rewards package, including group health, dental and vision benefits, 100% employer paid
• Employee and Family Assistance Program
• Career growth and leadership development opportunities

What you will do:

• Provide ongoing mentorship, coaching, and upskilling opportunities to support team development and performance.
• Conduct regular performance reviews and implement action plans to address any gaps in performance or knowledge.
• Facilitate team meetings, ensuring clear communication and alignment with organizational goals.
• Ensure Transition Leads, Supervisors, and Operations team members are effectively fulfilling their responsibilities in line with program standards and clinical guidelines.
• Ensure all team members are consistently and accurately inputting data into program systems.
• Review, validate, and analyze data related to program performance, clinical outcomes, and service utilization.
• Prepare and present reports and data insights to internal and external stakeholders, supporting informed decision-making.
• Collaborate with operational leaders to develop data-driven action plans aimed at improving program performance and achieving key performance indicators (KPIs).
• Monitor program utilization, billing and invoicing processes to ensure financial performance aligns with organizational targets.
• Oversee the recruitment, hiring and onboarding of interdisciplinary team members, ensuring that staff have the necessary skills and training for their roles.
• Collaborate with leadership to address trends in service demand, workforce planning and program efficiency.
• Identify areas for quality improvement (e.g., through data review, auditing processes, etc.) and implement changes in processes, workflows, or team structures to enhance care delivery and operational effectiveness.
• Lead quality improvement initiatives, using data insights to drive continuous improvement and innovation in care delivery models.
• Engage with internal and external stakeholders, such as hospital partners and community organizations, to ensure effective communication and collaboration.
• Serve as the clinical liaison for program evaluation activities, ensuring alignment with contractual and regulatory requirements.
• Participate in discussions related to program innovation, service delivery models and new opportunities for growth.

What youwillneed to be successful:

• Regulated Health Professional registered and in good standing with the respective College
• Postgraduate education such as an MBA or advanced university/executive training considered an asset
• 5+ years of experience in clinical care, home health and/or care management
• 3 to 5 years of management or supervisory experience
• A valid Ontario driver’s license, vehicle and vehicle insurance
• Advanced Microsoft Office skills (Excel, Powerpoint) for data analysis and presentations
• Excellent verbal and written communication, organizational, presentation and time‑management skills
• Strong clinical knowledge and commitment to best practices in patient‑centered care
• Proven experience with care coordination, team leadership and program evaluation
• Demonstrated ability to work collaboratively with interdisciplinary teams and external partners
• Strong clinical skills and knowledge of care coordination, interdisciplinary teams and outcome‑driven programs.
• Effective leadership, coaching, and team management abilities.
• Strong problem‑solving, conflict resolution, and decision‑making skills.
• Attention to detail with a focus on quality improvement and patient outcomes.
• Ability to build positive relationships and foster a collaborative team environment.
• Combine a demonstrated patient‑centered focus with a commitment to providing quality care

Recruitment Technology Disclosure: We use technology and automation tosupport administrative aspects of our recruitment process.ArtificialIntelligenceisnot used to evaluate, rank, or select candidates.All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.