Car Wash Operations Support Manager

Community Options, Inc.; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the automotive sector seeks an Automotive Car Wash Operations Manager to oversee over 170 car wash sites across Canada. This role involves ensuring operational excellence, conducting site audits, and training staff on best practices. Candidates should have significant industry experience, fluency in both French and English, and strong analytical skills.

Qualifications

• 5 years of experience in the car wash station industry.
• Experience in gas stations and convenience stores sector desired.
• Motivated and adaptable to dynamic business needs.

Responsibilities

• Oversee operational excellence of car wash stations across Canada.
• Conduct on-site visits and training for best practices.
• Lead projects to improve efficiency and revenue growth.

Skills

Fluency in French

Fluency in English

Knowledge of car wash equipment

Proficiency in analysis tools

Strong IT skills

Ability to train team members

Education

Bachelor's degree or equivalent

Tools

Power BI

Tableau

Microsoft Office

Job description

We Want You To Shine

Competitive advantages. Interesting extras. Unmatched value.

• A place where you can propel your career in the direction you desire
• Save on fuel at Canadian gas stations including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity

The Automotive Car Wash Operations Manager is responsible for the operational excellence and performance of Parkland's network of 170 car wash sites across Canada. They will oversee all initiatives related to car wash stations, conduct on-site visits and audits to inventory equipment, identify improvement opportunities, and support on-site staff training on best practices.

Responsibilities

Car Wash Station Projects

• Lead car wash station projects by defining scope, requirements, constraints, and milestones to ensure safety, efficiency, and revenue growth.
• Coordinate and collaborate cross-functionally within Parkland to ensure project success.
• Identify opportunities within the network and proactively approach TMs to gain support for new initiatives.
• Act as liaison between retail operations and other relevant departments, ensuring communication and implementation of programs, policies, and systems.

Train and supervise retailers and TMs to ensure best skills and operational excellence.

• Lead site training for retailers, site staff, and territory managers.
• Ensure best car wash practices are implemented by retailers.
• Conduct on-site training to improve sales skills and customer service, communicating the financial benefits of supporting recommended programs.

Conduct Regular Site Visits

• Ensure site-level execution excellence in pricing, promotions, and program compliance.
• Be an expert in seasonal promotions; support operations and sites, especially at the start of each period, to ensure optimal program execution.

Process Improvement

• Create, redefine, and implement processes to improve efficiency and profitability.
• Standardize and simplify existing processes where possible.
• Enhance access to detailed and current data.
• Collaborate across functions to automate manual processes and eliminate redundancies or waste.

Analysis and Strategy

• Participate in budgeting and forecasting processes, and modify the retailer compensation model.
• Provide analysis to improve industry knowledge and contribute to retail strategy optimization.
• Extract data from multiple sources, summarize, and derive insights to support informed business decisions.
• Offer analytical support to retail operations to increase efficiency and team knowledge base.
• Create and implement dashboards and KPIs for operational performance indicators.

Health, Safety, and Environment (HSE)

• Collaborate with the HSE department to ensure effective management of daily activities at Parkland facilities and field teams.
• Bachelor's degree or equivalent.

Candidate Profile

• Fluent in French and English (written and oral).
• 5 years of experience in the car wash station industry; experience in gas stations and convenience stores sector.
• Excellent knowledge of car wash equipment and general operational procedures.
• Proficiency in analysis tools like Power BI and Tableau.
• Strong IT skills, especially in Microsoft Office, including Excel and PowerPoint.
• Motivated and adaptable to dynamic business needs.
• Ability to develop relationships and train team members on best practices.

Do others describe you as someone who seeks diversity—rather than validation—when making decisions and solving problems? A team captain who recognizes and celebrates individual and collective victories? Someone guided by principles, not rules, believing that mistakes are learning opportunities? Someone who recognizes there are multiple ways to solve a problem? You seem like a brilliant person to work with!

We Want You To Succeed

If contacted for an interview and you need accommodations due to a disability, you can inform us when scheduling your interview.

Sense of belonging matters a lot. Just like you.

We are an equal opportunity employer and encourage all qualified individuals to apply.

Our ability to work as ONE Parkland team across 25 countries is fundamental to our success. We are authentic every day and create space for each person's unique contributions.

Our Employee Resource Groups (ERGs) and affinity networks help activate company-wide strategies that foster a proactive culture of diversity, equity, inclusion, and belonging.

We respect the diversity of cultures, traditions, and Indigenous perspectives, and strive to establish equitable partnerships and opportunities with Indigenous communities.

The Fine Print

Candidates must be legally authorized to work in the country where the position is located. Unfortunately, we cannot sponsor work visas.

Note that selected candidates will undergo a confidential background check, including but not limited to education, criminal, credit, drug and alcohol testing, and/or fitness for work assessments.