Capacity Planning Analyst: Workforce Optimization

Enercare Inc.; Markham; On-site; CAD 69,000 - 111,000; Full time

Job summary

Enercare Inc. seeks a Capacity Analyst in Markham to lead end-to-end workforce capacity planning across planning horizons. You will ensure capacity supply aligns with forecasted demand through forecasting, system configuration, data integrity, scheduling optimization and cross-functional collaboration.

This role bridges planning strategy, field execution and system enablement. You will work with dispatch and workforce teams to translate demand into capacity, analyze trends and drive improvements

Qualifications

• 3+ years of capacity, workforce or related analytics experience.
• 1-2 years of business process experience with the ability to clearly communicate and articulate requirements and use cases.
• Ability to create and deliver presentations to senior leadership.
• Strong collaboration skills and change management abilities.
• Analytical – ability to pull multiple data sets and present opportunities.
• Knowledge of HVAC industry is an asset.

Responsibilities

• Reduce scheduling cases and escalations through intra-day review and actioning.
• Translate demand forecasts into capacity requirements by skill, geography, priority, service type and SLA constraints.
• Analyze historical volumes, seasonal trends, backlog behavior, productivity and utilization metrics.
• Track forecast accuracy, identify variance drivers and implement corrective actions.
• Recommend capacity buffers, resource rebalancing, staffing adjustments and training needs.
• Monitor schedule quality, kickouts, reschedules, idle time, overtime and manual adjustments.
• Identify configuration gaps and system behaviors to improve schedule accuracy; partner with IT and business analyst to optimize solutions.
• Implement rule enhancements to reduce kickouts and minimize manual intervention.
• Serve as SME on scheduling logic for planners, dispatchers and field leaders.
• Work with workforce management to provide forecast accuracy insights.
• Validate and load fields schedules and capacity adjustments related to meetings, training etc.
• Ensure schedule locking adherence and proactive planning of capacity shrinkage.

Skills

Capacity analytics

Data analysis

Presentation to leadership

Collaboration

Change management

HVAC knowledge

Education

Business/Analytics degree

Tools

IFS system

Job description

Enercare Inc. seeks a Capacity Analyst in Markham to lead end-to-end workforce capacity planning across planning horizons. You will ensure capacity supply aligns with forecasted demand through forecasting, system configuration, data integrity, scheduling optimization and cross-functional collaboration.

This role bridges planning strategy, field execution and system enablement. You will work with dispatch and workforce teams to translate demand into capacity, analyze trends and drive improvements