Capacity Analyst

Enercare Inc.; Markham; On-site; CAD 69,000 - 111,000; Full time

Job summary

Enercare Inc. seeks a Capacity Analyst in Markham to lead end-to-end workforce capacity planning across planning horizons. You will ensure capacity supply aligns with forecasted demand through forecasting, system configuration, data integrity, scheduling optimization and cross-functional collaboration.

This role bridges planning strategy, field execution and system enablement. You will work with dispatch and workforce teams to translate demand into capacity, analyze trends and drive improvements

Qualifications

• 3+ years of capacity, workforce or related analytics experience.
• 1-2 years of business process experience with the ability to clearly communicate and articulate requirements and use cases.
• Ability to create and deliver presentations to senior leadership.
• Strong collaboration skills and change management abilities.
• Analytical – ability to pull multiple data sets and present opportunities.
• Knowledge of HVAC industry is an asset.

Responsibilities

• Reduce scheduling cases and escalations through intra-day review and actioning.
• Translate demand forecasts into capacity requirements by skill, geography, priority, service type and SLA constraints.
• Analyze historical volumes, seasonal trends, backlog behavior, productivity and utilization metrics.
• Track forecast accuracy, identify variance drivers and implement corrective actions.
• Recommend capacity buffers, resource rebalancing, staffing adjustments and training needs.
• Monitor schedule quality, kickouts, reschedules, idle time, overtime and manual adjustments.
• Identify configuration gaps and system behaviors to improve schedule accuracy; partner with IT and business analyst to optimize solutions.
• Implement rule enhancements to reduce kickouts and minimize manual intervention.
• Serve as SME on scheduling logic for planners, dispatchers and field leaders.
• Work with workforce management to provide forecast accuracy insights.
• Validate and load fields schedules and capacity adjustments related to meetings, training etc.
• Ensure schedule locking adherence and proactive planning of capacity shrinkage.

Skills

Capacity analytics

Data analysis

Presentation to leadership

Collaboration

Change management

HVAC knowledge

Education

Business/Analytics degree

Tools

IFS system

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Capacity Analyst

Status: Full-Time

Reports to: Capacity Manager

Location: Markham

Compensation: $69,136 - $110,618

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary

The Capacity Analyst is responsible for the end‑to‑end design, execution, and continuous improvement of workforce capacity planning across all planning horizons. The role ensures that capacity supply aligns with forecasted demand through accurate forecasting, robust system configuration, data integrity, scheduling optimization, and strong operational collaboration.This position serves as the functional bridge between planning strategy, field execution, and system enablement

Responsibilities

• Reduction in scheduling cases and escalations through intra-day review and actioning alongside long term capacity planning
• Translate demand forecasts into capacity requirements by skill, geography, priority, service type, and SLA constraints.
• Analyze historical volumes, seasonal trends, backlog behavior, productivity, and utilization metrics.
• Track forecast accuracy, identify variance drivers, and implement corrective actions.
• Recommend capacity buffers, resource rebalancing, staffing adjustments, and training needs.
• Monitor schedule quality, kickouts, reschedules, idle time, overtime, and manual board adjustments.
• Identify configuration gaps, rule conflicts, and system behaviors that reduce schedule accuracy, partnering with IT and business functional analyst to drive optimal solution
• Implement rule enhancements to reduce kickouts and minimize manual intervention.
• Serve as a subject‑matter expert on scheduling logic for planners, dispatchers, and field leaders.
• Work closely with workforce management to provide insights on forecast accuracy.
• Validate and load fields schedules and capacity adjustments related to meetings, training etc.
• Ensure schedule locking adherence, driving proactive planning of capacity shrinkage.
• Partner with dispatch managers to monitor and provide feedback on process compliance that may impact capacity
• Review skillsets in IFS, partnering with business functional analyst to ensure skillsets and all IFS related parameters are optimal and updates are implemented.
• Identify inefficiencies, manual workarounds, and recurring failure points in planning workflows and processes.
• Recommend system or process changes to drive operational efficiency in the planning workflows; partnering with other internal teams to ensure an optimal customer experience.
• Measure the impact of improvements on cost, utilization, SLA performance, and schedule stability.
• Support platform upgrades and adoption of new features related to capacity planning.

Qualifications

• Preferred diploma or degree in business management, analytics
• 3+ years of capacity, workforce or related analytics experience
• 1-2 years of business process experience with a proven ability to clearly communicate and articulate business requirements and use cases
• Ability to create and deliver presentations to senior leadership
• Strong collaboration skills
• Strong change management skills
• Analytical – ability to pull multiple data sets and present areas of opportunity
• Knowledge of HVAC industry an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.