Capability & Change Analyst — Drive Transformation

Canadian Tire Financial Services; Calgary; Hybride; CAD 53 000 - 88 000; Plein temps

Avantages offerts par ce poste

Benefits & retirement programs

Performance incentives

Continuing Education

Well-being programs

Career growth & discounts

Résumé du poste

Canadian Tire Financial Services in Calgary is seeking a Merchandising Capability Analyst to bridge business strategy with day-to-day execution. You will partner with stakeholders to understand challenges, gather requirements, document processes, and drive change initiatives that improve efficiency and the employee and customer experience.

This role emphasizes change management, communication, and cross-functional collaboration, with responsibilities from discovery through implementation and

Qualifications

• Experience supporting or leading business change, process improvement, transformation, capability development, or related initiatives.
• Strong business analysis skills, including discovery, requirements gathering, process mapping, problem definition, and solution evaluation.
• Excellent written and verbal communication skills, with the ability to facilitate discussions and tailor messages for different audiences.
• Ability to lead through influence, build alignment, and work effectively across functions and levels of an organization.
• A collaborative leadership style and a continuous improvement mindset.

Responsabilités

• Partner with stakeholders to understand business challenges, opportunities, and change requirements.
• Gather, analyze, document, and validate business requirements, process flows, and desired outcomes.
• Translate business needs into clear, actionable requirements for delivery teams and partners.
• Identify and lead opportunities to simplify processes, improve efficiency, and strengthen the employee or customer experience.
• Use data, feedback, and business insight to evaluate options, recommend solutions, and measure results.
• Develop and execute change approaches that help teams understand, adopt, and sustain new processes and ways of working.

Connaissances

Business analysis

Change management

Process improvement

Stakeholder management

Communication

Formation

Post-secondary education in related field

Outils

Data reporting tools

Automation concepts

AI-enabled capabilities

Description du poste

Canadian Tire Financial Services in Calgary is seeking a Merchandising Capability Analyst to bridge business strategy with day-to-day execution. You will partner with stakeholders to understand challenges, gather requirements, document processes, and drive change initiatives that improve efficiency and the employee and customer experience.

This role emphasizes change management, communication, and cross-functional collaboration, with responsibilities from discovery through implementation and