Change Management Specialist

Canadian Tire Corporation; Toronto; Hybrid; CAD 53,000 - 88,000; Full time

Job summary

Canadian Tire Corporation is seeking an IT Change Management Specialist to administer, govern, and continuously improve IT Change Management processes, minimizing risk and disruption to IT and business operations.

You will collaborate with IT and business stakeholders on planning, risk assessment, approvals, scheduling, and post-implementation reviews, employing ITIL practices and ServiceNow for governance and reporting.

Qualifications

• 3+ years in IT Change Management or ITSM
• Strong knowledge of ITIL Change Enablement/Management
• Experience facilitating CAB meetings
• Experience with ServiceNow
• Experience in governance, compliance, and audit-controlled environments
• Excellent verbal and written communication skills
• Ability to communicate with technical and executive stakeholders
• Strong analytical, problem-solving, and organizational skills
• Strong time management with competing priorities

Responsibilities

• Govern and administer the end-to-end Change Management process
• Review, assess, and approve change requests for standards and policies
• Facilitate CAB meetings and coordinate stakeholder approvals
• Evaluate change-related risks and document mitigations
• Monitor change schedules for conflicts or service impacts
• Ensure implementation, validation, testing, and backout plans are completed
• Provide guidance to change requestors, implementers, and stakeholders
• Monitor ITGCs, audit requirements and Change Management policies
• Produce reporting on change performance, trends, risks, and adherence
• Investigate change-related incidents and support post-implementation reviews
• Collaborate with Incident and Problem Management to improve service stability
• Drive continual service improvement in ITSM
• Support ServiceNow Change Management workflows and automation
• Develop and deliver Change Management training and documentation

Skills

IT Change Management

Communication

Analytical skills

Time management

Stakeholder management

Education

ITIL v4 Foundation

Tools

ServiceNow

Job description

The ITIL Change Management Specialist at Canadian Tire Corporation is responsible for administering, governing, and continuously improving the IT Change Management process to ensure changes are implemented with minimal risk and disruption to business operations. This role works closely with IT and business stakeholders to facilitate change planning, risk assessment, approvals, scheduling, implementation oversight, and post-implementation reviews in accordance with ITIL best practices and organizational governance requirements.

Responsibilities

• Govern and administer the end-to-end Change Management process
• Review, assess, and approve change requests to ensure compliance with organizational standards and policies
• Facilitate Change Advisory Board (CAB) meetings and coordinate stakeholder approvals
• Evaluate change-related risks and ensure appropriate mitigation strategies are documented
• Monitor change schedules and identify potential conflicts or service impacts
• Ensure all required implementation, validation, testing, and backout plans are completed and documented
• Provide guidance and support to change requestors, implementers, and business stakeholders
• Monitor compliance with IT General Controls (ITGCs), audit requirements, and Change Management policies
• Produce operational and executive-level reporting on change performance, trends, risks, and process adherence
• Investigate change-related incidents and support post-implementation reviews and lessons learned activities
• Collaborate with Incident and Problem Management teams to improve overall service stability
• Drive continual service improvement initiatives and process enhancements within the ITSM framework
• Support the administration, governance, and optimization of ServiceNow Change Management workflows, reporting, controls, and automation
• Develop and deliver Change Management training, process documentation, and stakeholder guidance

Requirements

• 3+ years of experience in IT Change Management, IT Service Management, or related IT operations functions
• Strong knowledge of ITIL Change Enablement / Change Management principles and best practices
• Experience facilitating CAB meetings and managing complex enterprise changes
• Experience with ITSM tools such as ServiceNow
• Experience working within governance, compliance, and audit-controlled environments
• Strong understanding of risk management, governance, compliance, and audit requirements
• Experience preparing operational and executive-level reports, metrics, and trend analysis
• Excellent verbal and written communication skills
• Ability to communicate effectively with both technical teams and executive stakeholders
• Strong analytical, problem-solving, and organizational skills
• Strong time management skills with the ability to manage competing priorities and deadlines in a fast-paced environment
• ITIL v4 Foundation certification preferred

Location

Toronto, Ontario OR Calgary, Alberta — Hybrid: In-office 4 days a week

Compensation & Benefits

Broadband Salary Range: $53,000 – $88,000 CAD. Typical hiring range: $53,000 – $70,000. Comprehensive benefits and retirement programs, performance incentives, continuing education programs, mental health benefits of $5,000 per year, career growth opportunities, product discounts, Canadian Tire Profit Sharing, and Triangle Learning Academy access.

3+ years of experience in IT Change Management or IT Service Management; strong ITIL Change Enablement knowledge; experience with ServiceNow; ITIL v4 Foundation certification preferred; experience in governance and audit-controlled environments