Cannabis & Vape Sales Lead (Keyholder)

True North Construction Company; Kitchener; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Advancement opportunities

Inclusive team environment

Job summary

True North Cannabis Co. is seeking an energetic retail associate to support cannabis and vape sales with a strong commitment to customer experience. You will verify age, provide product knowledge, and drive sales while upholding store policies and regulatory requirements.

The role includes keyholder duties, cash handling, and a collaborative team approach to maximize revenue. Prior leadership experience and a CannSell credential are valued assets.

Qualifications

• Must be 19 years of age or older.
• Valid CannSell Certification required (must be provided prior to start date).
• 1+ years of retail or customer service experience, preferably in a regulated industry.
• Experience handling cash and operating a POS system.
• Previous keyholder or leadership experience is an asset.
• Strong communication, organization, and problem-solving skills.
• Reliable, responsible, and able to work independently or as part of a team.
• Open to feedback and committed to continuous improvement.

Responsibilities

• Welcome and assist all customers with professionalism and warmth.
• Provide accurate, helpful product knowledge for vape/tobacco and cannabis offerings.
• Ensure a high level of customer engagement, suggestive selling, and product education.
• Respond with urgency and courtesy to emphasize guest service as a top priority.
• Upsell and cross-sell products to achieve personal and store sales goals.
• Work collaboratively with management and sales team to maximize revenue.
• Handle customer feedback or concerns in a professional, service-oriented manner.
• Open and close the store in accordance with security and operational procedures.
• Perform end-of-day cash reconciliation and reporting.
• Lead the sales floor in the absence of a manager and delegate tasks appropriately.
• Ensure adherence to store policies and safety protocols during shifts.

Skills

Customer service

Cash handling

POS system

Leadership experience

Communication

Education

CannSell Certification

Tools

POS system

Job description

True North Cannabis Co. is seeking an energetic retail associate to support cannabis and vape sales with a strong commitment to customer experience. You will verify age, provide product knowledge, and drive sales while upholding store policies and regulatory requirements.

The role includes keyholder duties, cash handling, and a collaborative team approach to maximize revenue. Prior leadership experience and a CannSell credential are valued assets.