Canderel- Customer Service Coordinator

Canderel; Montreal; Vor Ort; CAD 52.000 - 76.000; Vollzeit

Zusammenfassung

Canderel is seeking a detail-oriented administrator in Montreal to support the department with contracts, drawings, and leases. You will maintain filing, manage vendor invoices, and prepare tendering documentation while coordinating with tenants and external partners.

The role requires strong English communication, 3–5 years in real estate development or contracting, and solid MS Office skills. Growth opportunities exist within an entrepreneurial property-management environment.

Qualifikationen

• Proficient English for regular communication with non-Quebec staff.
• 3–5 years in a developer or general contractor in the residential sector.
• Experience in Home-Building Industry with a customer-service focus.
• Knowledge of Tarion guidelines is preferred.
• Strong computer skills including MS Office.
• Excellent customer service, troubleshooting, and communication abilities.
• Outstanding time management and organization skills.
• Excellent written and oral communication with diverse stakeholders.
• Ability to read and analyze drawings is beneficial.
• Experience with consultants and contractors is a plus.
• Positive attitude and ambition to grow in an entrepreneurial environment.

Aufgaben

• Maintain effective and collaborative relationships with internal and external stakeholders.
• Ensure the efficient flow of information and documentation.
• Maintain accurate records and proper filing of contracts, reports, revisions, and drawings.
• Perform and update all administrative tasks related to the department.
• Manage and maintain departmental files and records.
• Review housekeeping service proposals and prepare tenant documentation.
• Process vendor invoices in a timely manner.
• Prepare contracts and support tendering and bidding processes.
• Prepare warehouse leases, VTS documentation, move-ins and move-outs.
• Ensure storage spaces are properly managed by verifying vacancies and inventory trackers.
• Oversee signage for all buildings and collaborate with marketing on signage projects.
• Provide support to the Administrative Assistant with notices and the Customer Relations inbox.
• Provide backup support to other Customer Relations team members as needed.
• Conduct housekeeping inspections and prepare inspection schedules.
• Ensure vendor insurance certificates and tracking records are current.

Kenntnisse

English communication

Stakeholder management

Customer service

Time management

Problem solving

Written & verbal communication

Reading drawings

Residential development experience

Tarion guidelines knowledge

MS Office proficiency

Tools

MS Office

Jobbeschreibung

Responsibilities:

• Maintain effective and collaborative working relationships with internal and external stakeholders.
• Ensure the efficient flow of information and documentation.
• Maintain accurate and up-to-date records, and ensure proper filing of contracts, reports, revisions, and drawings.
• Perform and update all administrative tasks related to the department.
• Manage and maintain departmental files and records.
• Review housekeeping service proposals according to specifications and prepare documentation for tenants.
• Process vendor invoices in a timely manner.
• Prepare contracts and provide support for tendering and bidding processes.
• Prepare warehouse leases, as well as VTS documentation, move-ins, and move-outs.
• Ensure proper management of storage spaces by verifying vacancies and keeping warehouse inventory trackers up to date.
• Oversee signage for all buildings to ensure it remains in good condition, and collaborate with the marketing team on all new signage projects.
• Provide support to the department’s Administrative Assistant with notices, access requests, and the Customer Relations email inbox.
• Provide backup support to other members of the Customer Relations team as needed.
• Conduct housekeeping inspections and prepare inspection schedules.
• Ensure vendor insurance certificates and vendor tracking records are kept current and up to date.

Qualifications & Competencies:

• Please note that due to the nature of the position, a proficient level of English is required to communicate on a regular basis with employees outside of Quebec.
• Minimum 3-5 years’ experience working for a developer or general contractor in the residential sector
• Experience working in the Home-Building Industry, in a customer-service role
• Knowledge of Tarion guidelines
• Strong computer software skills required (MS Office, etc.)
• Excellent customer service skills, troubleshooting capabilities and investigative questioning techniques
• Excellent time management and organizational abilities
• Superior problem-solving skills
• Excellent written and oral communication for liaising with all stakeholders, maintained excellent relations with team members, clients, consultants and sub-trades
• Ability to read and analyze drawings is beneficial
• Experience working with consultants and contractors
• Positive attitude and ambition to grow within an entrepreneurial environment