Canadian IT Analyst (Burnaby)

Gallagher; Burnaby; Presencial; Confidential; Jornada completa

Descripción de la vacante

Gallagher in Burnaby is seeking an IT Analyst to coordinate IT service delivery, manage projects, and oversee procurement and deployment of technology assets across offices in British Columbia.

The role focuses on ensuring computer systems operate efficiently so users can perform their duties, with hands‑on support and incident resolution. Offices require in-person presence five days a week in Burnaby.

Formación

• Bachelor's degree or diploma in IT or 3+ years of related experience.
• Strong communication skills for explaining technical concepts to non-technical users.
• Proficiency with Microsoft Office and on-site technology support.

Responsabilidades

• Coordinate IT service delivery and manage projects across BC offices.
• Provide Level 1 and 2 support via the Service Desk and hands-on fixes.
• Act as site lead for technical projects and office builds or relocations.
• Document incidents, monitor progress, and ensure timely resolutions.
• Train users and mentor other technical staff; participate in budgeting and planning.

Conocimientos

Strong communication

Analytical thinking

Multitasking

On-site support

Resource management

Educación

Bachelor's degree in Computer Science or related field

IT college diploma/certificate

Herramientas

Microsoft Office

Descripción del empleo

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centr​ic suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centr​ic suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We believe that every candidate brings something special to the table, including you!

Overview

We are looking for an IT Analyst to join our team in Burnaby!

As an IT Analyst, you are responsible for coordinating IT service delivery, managing projects, and overseeing the acquisition and deployment of technology assets for offices across British Columbia. The IT Analyst role is focused on ensuring that computer systems operate effectively so users can perform their organizational responsibilities efficiently. This includes receiving, prioritizing, documenting, and actively resolving escalated support requests. Troubleshooting may involve the use of diagnostic tools and help desk ticketing systems, as well as providing hands‑on support at office locations.

This role requires you to be in the office five days per week.

How You'll Make An Impact

• Contribute to IT projects by implementing a wide range of technology solutions, including networking equipment, end‑user devices, personal computers, cabling, and related software.
• Provide Level 1 and Level 2 support for tickets submitted through the Service Desk.
• Deliver advanced hands‑on technical support for requests assigned by the Service Desk.
• Communicate and elevate incidents and requests as required to ensure timely resolution.
• Log, monitor, and review incidents and requests to ensure proper documentation and resolution.
• Investigate hardware issues and perform minor repairs to system hardware and communication connections.
• Act as the site lead for technical projects, coordinating infrastructure requirements for new office builds or office relocations.
• Participate in meetings, committees, and ongoing training initiatives to enhance individual, departmental, and organizational performance.
• Assist and train users on the effective use of technology to improve efficiency and productivity.
• Mentor and collaborate with other technical analysts and members of Gallagher Technical Services (GTS).
• Contribute to IT project planning and budgeting as needed.
• Work effectively with regional staff and GTS personnel to ensure divisional priorities and standards are met.
• Adhere to GTS standards, policies, and procedures to maintain consistency and quality.
• Perform other duties as assigned to support team and organizational objectives.

About You

• A Bachelor's degree in Computer Science or a related field, a college diploma/certificate in IT, or 3 years of experience in a similar role.
• A professional demeanor and excellent communication skills, with the ability to clearly explain technical concepts to non-technical users.
• Strong understanding of technologies and solutions, with the ability to proactively manage resources and priorities.
• Excellent analytical and multitasking abilities, with a customer-focused approach and strong problem‑solving skills.
• Proficiency in Microsoft Office applications and the ability to provide on-site technology support for projects.
• A valid provincial driver’s license and willingness to travel to assigned locations (approximately 20% travel).