Senior IT Specialist

Gauthier Business Technologies Ltd.; North Vancouver; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid certifications and training

Three weeks vacation

Mileage reimbursement

Company-provided laptop

Job summary

Gauthier Business Technologies Ltd. is seeking a Senior IT Specialist to own complex client projects, drive end-to-end migrations, network refreshes, and security rollouts.

You will document runs and coordinate with clients, while mentoring junior technicians and shaping our service standards. You will work hands-on across Microsoft 365, networking, and modern endpoint management, acting as the senior escalation point for Tier 2/3 incidents and aligning client environments with internal

Qualifications

• 5+ years in IT with MSP experience; mix of support, project, and infrastructure.
• Proven ability to independently own complex technical issues and deliver projects.
• Strong client-facing experience in professional environments.

Responsibilities

• Lead end-to-end client IT projects including cloud migrations and security rollouts.
• Design, implement and maintain client network infrastructure across sites (firewalls, VPNs, LAN/WAN).
• Act as the senior escalation point for Tier 2/3 incidents and drive full resolution.
• Mentor junior technicians and develop SOPs, standards, and best practices.
• Align client environments with internal standards and track lifecycle/roadmap needs.

Skills

MSP experience

Project ownership

Client-facing

Troubleshooting

Independent worker

Tools

PSA platforms

RMM platforms

Job description

We don't just fix issues - we build systems that prevent them. Gauthier Business Technologies is a process-driven, modern MSP delivering fast, reliable, business-focused IT support built on long-term client relationships. We're hiring a Senior IT Specialist - a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and technology alignment. This is not a help-desk seat; it's for someone ready to own complex work across our client base and raise the technical standard of the team.

This role suits someone who works well independently, takes pride in quality, and would rather build systems than fight fires.

What You'll Do

Projects

• Scope, plan, and deliver client IT projects end to end - cloud migrations, server and network refreshes, new-site builds, and security rollouts
• Produce project documentation, runbooks, and as-builts; coordinate schedules and client communication
• Partner with the Service Manager on resourcing and timelines

Networking

• Design, implement, and maintain client network infrastructure - firewalls, VLANs, VPNs, routing and switching, and Wi-Fi
• Work hands-on across enterprise networking platforms, coordinating structured cabling where needed
• Troubleshoot complex connectivity and performance issues across sites

Support Escalation

• Act as the senior escalation point for Tier 2/3 incidents, owning complex issues through full resolution
• Diagnose across Microsoft 365, cloud, Windows, networking, and mobile environments
• Maintain accurate, audit-ready documentation in our PSA and IT documentation systems

Mentoring & Process Development

• Mentor and develop junior technicians, sharing knowledge and raising the technical bar
• Develop and document SOPs, standards, and best practices, and drive continuous improvement
• Identify and apply AI and automation to improve service delivery, documentation, and efficiency
• Reduce recurring incidents through root-cause analysis and process fixes

Technology Alignment

• Conduct alignment reviews of client environments against internal standards, identifying gaps and risks
• Track lifecycle and roadmap needs, surfacing remediation and upgrade opportunities
• Contribute technical input to QBRs and client technology planning

What You Bring

Core experience

• 5+ years in IT, MSP experience strongly preferred, with a mix of support, project, and infrastructure work
• Proven ability to independently own complex technical issues and deliver projects
• Strong client-facing experience in professional environments

Technical expertise

• Microsoft 365, cloud, and Windows administration
• Networking design and implementation: firewalls, VPNs, LAN/WAN, VLANs, routing and switching, and Wi-Fi
• Modern endpoint management and identity/access administration
• Experience with PSA and RMM platforms
• Backup and BCDR administration - verification, testing, and restores
• Mobile device support (iOS and Android)

Bonus points for

• Experience applying AI tools to IT work - automation, scripting, documentation, and troubleshooting
• Scripting and automation (PowerShell or similar)
• Endpoint security, conditional access, and data loss prevention
• Project management experience or certification; ITIL familiarity

Professional skills

• Strong troubleshooting and root-cause analysis; organized project execution; clear communication with non-technical users; calm under pressure; detail-oriented and process-driven

Why Join Gauthier Business Technologies

• A structured, process-driven MSP - not constant firefighting
• Clear expectations, accountability, and systems that support your success
• A team that values doing things the right way, not just the fast way
• Opportunity to mentor others and influence technical standards
• Ongoing investment in training, certifications, and professional growth

Compensation and Benefits

• $80,000-$95,000 CAD per year, based on experience and demonstrated capability
• Performance-based growth aligned with skill development and contribution
• Extended health and dental benefits
• Paid certifications and technical training
• Three weeks vacation plus paid sick leave (BC employment standards)
• Mileage reimbursement for onsite client travel
• Company-provided laptop and tools

Success in This Role Looks Like

• Client projects delivered on time and to standard
• Complex escalations resolved efficiently and effectively
• Client networks and environments aligned to internal standards
• Junior technicians leveling up through mentorship
• Stronger systems, documentation, and operational standards

Requirements

• Valid Class 5 BC Driver's License and reliable transportation (regular onsite client work)
• Willingness to participate in a shared after-hours / on-call rotation
• Legally authorized to work in Canada

Hiring Process

• Initial screening call, Technical interview, Final interview and culture-fit discussion, Reference checks

Gauthier Business Technologies - gauthiertech.com