Senior IT Specialist

Gauthier Business Technologies; North Vancouver; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Certifications sponsorship

Vacation benefit

Mileage reimbursement

Laptop provided

Job summary

Gauthier Business Technologies is seeking a Senior IT Specialist to own complex client work across projects, networking, and escalation. You will mentor junior staff and drive process improvements while aligning technology with client goals.

The role focuses on design, implementation, and hands-on support across Microsoft 365, security, and enterprise networking, with opportunities for automation and professional growth. On-site client work is expected in Canada.

Qualifications

• 5+ years in IT with MSP experience preferred.
• Proven ability to own complex technical issues and deliver projects.
• Strong client-facing experience in professional environments.

Responsibilities

• Lead end-to-end IT projects including cloud migrations, server/network refreshes, site builds, and security rollouts.
• Create runbooks, documentation, and maintain audit-ready records; coordinate schedules and client communications.
• Mentor junior technicians and develop SOPs, standards, and best practices; drive automation and process improvements.

Skills

Senior IT experience

MSP experience

Client-facing

Project ownership

Independent work

Tools

PSA platforms

RMM platforms

PowerShell

Job description

We don’t just fix issues — we build systems that prevent them. Gauthier Business Technologies is a process-driven, modern MSP delivering fast, reliable, business-focused IT support built on long-term client relationships. We’re hiring a Senior IT Specialist — a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and technology alignment. This is not a help-desk seat; it’s for someone ready to own complex work across our client base and raise the technical standard of the team.

This role suits someone who works well independently, takes pride in quality, and would rather build systems than fight fires.

What You’ll Do

Projects

• Scope, plan, and deliver client IT projects end to end — cloud migrations, server and network refreshes, new-site builds, and security rollouts
• Produce project documentation, runbooks, and as-builts; coordinate schedules and client communication
• Partner with the Service Manager on resourcing and timelines

Networking

• Design, implement, and maintain client network infrastructure — firewalls, VLANs, VPNs, routing and switching, and Wi-Fi
• Work hands‑on across enterprise networking platforms, coordinating structured cabling where needed
• Troubleshoot complex connectivity and performance issues across sites

Support Escalation

• Act as the senior escalation point for Tier 2/3 incidents, owning complex issues through full resolution
• Diagnose across Microsoft 365, cloud, Windows, networking, and mobile environments
• Maintain accurate, audit-ready documentation in our PSA and IT documentation systems

Mentoring & Process Development

• Mentor and develop junior technicians, sharing knowledge and raising the technical bar
• Develop and document SOPs, standards, and best practices, and drive continuous improvement
• Identify and apply AI and automation to improve service delivery, documentation, and efficiency
• Reduce recurring incidents through root‑cause analysis and process fixes

Technology Alignment

• Conduct alignment reviews of client environments against internal standards, identifying gaps and risks
• Track lifecycle and roadmap needs, surfacing remediation and upgrade opportunities
• Contribute technical input to QBRs and client technology planning

What You Bring

Core experience

• 5+ years in IT, MSP experience strongly preferred, with a mix of support, project, and infrastructure work
• Proven ability to independently own complex technical issues and deliver projects
• Strong client-facing experience in professional environments

Technical expertise

• Microsoft 365, cloud, and Windows administration
• Networking design and implementation: firewalls, VPNs, LAN/WAN, VLANs, routing and switching, and Wi‑Fi
• Modern endpoint management and identity/access administration
• Experience with PSA and RMM platforms
• Backup and BCDR administration — verification, testing, and restores
• Mobile device support (iOS and Android)

Bonus points for

• Experience applying AI tools to IT work — automation, scripting, documentation, and troubleshooting
• Scripting and automation (PowerShell or similar)
• Endpoint security, conditional access, and data loss prevention
• Project management experience or certification; ITIL familiarity

Professional skills

• Strong troubleshooting and root-cause analysis; organized project execution; clear communication with non-technical users; calm under pressure; detail-oriented and process-driven

Why Join Gauthier Business Technologies

• A structured, process-driven MSP — not constant firefighting
• Clear expectations, accountability, and systems that support your success
• A team that values doing things the right way, not just the fast way
• Opportunity to mentor others and influence technical standards
• Ongoing investment in training, certifications, and professional growth

Compensation And Benefits

• $80,000–$95,000 CAD per year, based on experience and demonstrated capability
• Performance-based growth aligned with skill development and contribution
• Extended health and dental benefits
• Paid certifications and technical training
• Three weeks vacation plus paid sick leave (BC employment standards)
• Mileage reimbursement for onsite client travel
• Company-provided laptop and tools

Success in This Role Looks Like

• Client projects delivered on time and to standard
• Complex escalations resolved efficiently and effectively
• Client networks and environments aligned to internal standards
• Junior technicians leveling up through mentorship
• Stronger systems, documentation, and operational standards

Requirements

• Valid Class 5 BC Driver’s License and reliable transportation (regular onsite client work)
• Willingness to participate in a shared after-hours / on-call rotation
• Legally authorized to work in Canada

Hiring Process

• Initial screening call
• Technical interview
• Final interview and culture-fit discussion
• Reference checks

Gauthier Business Technologies

• gauthiertech.com