Senior Information Technology Specialist

TallSky Consulting Group; Victoria; On-site; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Parking spot

Health insurance

Paid vacation

Job summary

Quester Tangent is seeking a senior, hands-on IT Specialist to own and manage day-to-day IT operations in Victoria, BC. You will supervise 1-2 IT staff, provide hands-on support, and coordinate with external partners while reporting to the CTO.

The ideal candidate has 7+ years of IT experience, strong M365 and cybersecurity skills, and a track record of delivering practical technology solutions in a dynamic environment.

Qualifications

• 7+ years of progressively responsible IT experience.
• Experience administering Microsoft 365 and cloud technologies.
• Experience supervising IT staff and coordinating with vendors.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide hands-on IT support across desktops, laptops and mobile devices.
• Administer and maintain Microsoft 365 services (Exchange Online, Teams, SharePoint).
• Maintain and secure enterprise infrastructure including networks, servers and backups.
• Lead IT projects and coordinate with external partners.

Skills

IT leadership

Microsoft 365

Cybersecurity

Networking

Vendor management

Team supervision

Travel readiness

Education

IT degree

Tools

Microsoft 365

Job description

Our client, Quester Tangent, is growing, and they and they are looking for a senior, hands-on IT Specialist to join their talented team in Victoria, BC. If you are an experienced IT professional who is technically strong, highly self-motivated, and comfortable working independently across a broad technology environment, this could be an excellent opportunity to take ownership of a critical IT function while providing day‑to‑day supervision and technical guidance to a small IT team.

Quester Tangent has had the privilege of being at the forefront of the train technology industry for over 30 years. Based on Canada’s beautiful Pacific Coast, their talented team takes pride in helping to make smarter and more connected trains through every stage of the lifecycle - from design to ongoing support. Their leading‑edge solutions help enhance public transit systems across North America, making travel safer, more efficient, and comfortable for everyone.

When you join Quester Tangent you will be joining a closely‑knit team that is passionate about the work they do and the positive impact it has on transit systems. If you would love to contribute to meaningful change in the world’s transit networks, Quester Tangent would love for you to join our team!

What makes Quester Tangent a great employer?

They offer many benefits and rewards, and here is a sampling of what you can look forward to when you join their team:

• A full-time, permanent position with competitive compensation of $85,000 - $95,000 per year (actual compensation varies due to relevant skills, related experience, and education).
• A Monday to Friday, 8:00 am – 4:30 pm in‑office role with a healthy work‑life balance; your time outside of work is valued, and you are encouraged to disconnect and recharge after hours.
• Comprehensive benefits coverage including health, dental, AD&D, and life insurance after 3 months of employment.
• Paid vacation, one personal day per calendar quarter, and a healthy work/life balance.
• A dedicated parking spot.
• A collaborative and inclusive work culture that offers you rewarding and impactful work, growth and development, and the knowledge that your ideas will help shape their future.

What could your day as an IT Specialist hold?

As Quester Tangent's primary day‑to‑day IT resource, you will play a key role in keeping their technology environment secure, reliable and responsive to the needs of the organization. Reporting to the Chief Technology Officer, you will provide hands‑on technical support and administration across the company while also supervising one to two IT staff and coordinating with external technology partners.

This will include:

• Providing hands‑on technical support across desktops, laptops, mobile devices, Microsoft 365, networking, printers, telecommunications, audio visual systems and other technology.
• Administering and maintaining Microsoft 365, including Exchange Online, Teams, SharePoint and Entra ID, as well as endpoint management and software deployment.
• Maintaining servers, networks, wireless infrastructure, VPN connectivity, backup and recovery systems, and other enterprise infrastructure.
• Supporting cybersecurity, technology resilience and business continuity initiatives, and promptly escalating significant operational or security risks.
• Supporting ERP, engineering, manufacturing and other business applications, including software licensing, upgrades, integrations and implementations.
• Supervising IT staff and providing technical guidance, prioritization and support to ensure responsive service delivery.
• Coordinating managed service providers, vendors, warranties, repairs and technology contracts.
• Working directly with the CTO, managers and employees across the organization to understand business needs and recommend practical technology solutions.
• Leading or participating in technology projects, infrastructure upgrades, lifecycle planning and continuous improvement initiatives.
• Maintaining IT policies, procedures, technical documentation, network diagrams, asset inventories and other technology records.

This is only a small sampling of what your day may hold. Please be sure to review the full Job Description.

Our ideal IT Specialist brings:

• 7+ years of progressively responsible IT experience, with the technical depth and maturity to serve as a senior IT resource within an organization.
• Solid experience working in Canada, ideally within a similarly sized privately held company or larger organization.
• Strong hands‑on experience administering Microsoft 5/4 and cloud technologies, enterprise infrastructure, networking, endpoint management and cybersecurity.
• Experience supporting a broad range of business technology, ideally including ERP, engineering, manufacturing or other technology‑based environments.
• Experience supervising, mentoring or providing technical direction to other IT professionals, with the ability to coordinate the work of a small team without requiring a formal management structure.
• Experience working with managed service providers, technology vendors and external contractors.
• A diploma or degree in Information Technology, Computer Science or a related discipline. Relevant professional certifications are considered an asset.
• Valid passport and ability to travel domestically and internationally, approximately 5% of the time.

Additional Skills and Abilities that will help you thrive in the role:

• Strong troubleshooting and analytical skills, sound judgement and the ability to diagnose and resolve complex technical issues independently.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non‑technical audiences.
• Strong organization and prioritization skills, with the ability to balance immediate user support needs with infrastructure, security, projects and longer‑term technology priorities.
• A self‑motivated and proactive approach, with the initiative to identify problems, recommend improvements and take ownership through to completion.
• Ability to work effectively with employees at all levels, including technical staff, managers, senior leadership and external technology partners.
• Ability to obtain Government Security Clearance where required.

We would love to hear from you!