Canada Program Claims Manager | Hybrid

AXIS Capital; Toronto; Hybrid; CAD 125,000 - 155,000; Full time

Benefits offered by this job

Hybrid work model

Diversity and inclusion environment

Career growth opportunities

Social and environmental initiatives

Job summary

AXIS Capital in Canada is seeking a Program Claims Manager to join the Canada Claims team and report to the Head of Canada Claims. You will oversee multi-line program claims, including coverage analysis, liability assessment and coordination with TPAs and external counsel.

This role offers a hybrid work model, competitive compensation, and opportunities for professional growth within a values-driven, inclusive culture.

Qualifications

• Trusted claims professional with deep expertise in commercial insurance, including Programs and TPA managed, delegated authority portfolios.
• Ability to oversee Third Party Administrators through governance, authority frameworks, and performance management.
• Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints.
• Data driven decision-maker who translates claims trends and portfolio analytics into actionable insights that inform underwriting strategy and risk selection.

Responsibilities

• Direct handling of Program claims – both active and runoff.
• Direct management of TPA-handled claims, by providing guidance and authority to TPA handlers through all stages of a claim lifecycle, assisting with coverage and exposure assessment as needed.
• Manage coordination and oversight of TPA relationships throughout onboarding, offboarding, and run off, including due diligence, contract review, negotiation, and performance tracking in collaboration with key stakeholders, and providing feedback on TPA oversight mechanisms.
• Lead complex claim escalations and issues management, ensuring timely resolution and appropriate stakeholder communication.
• In collaboration with our operations team, oversee TPA reporting, ensure data accuracy, and approve TPA funding requests.
• Collaborate with Compliance and Legal to ensure claims handling adheres to regulatory requirements, contractual obligations, and internal standards.
• Develop and deliver claims trend reporting, portfolio analytics, and risk assessments to underwriting and senior leadership.

Skills

Commercial insurance

TPA management

Communication skills

Data-driven decision making

Risk assessment

Governance & oversight

Travel ability

Education

Post-secondary education in law/insurance/business

Job description

AXIS Capital in Canada is seeking a Program Claims Manager to join the Canada Claims team and report to the Head of Canada Claims. You will oversee multi-line program claims, including coverage analysis, liability assessment and coordination with TPAs and external counsel.

This role offers a hybrid work model, competitive compensation, and opportunities for professional growth within a values-driven, inclusive culture.