Program Claims Manager - Canada Claims

AXIS Capital; Toronto; Hybrid; CAD 125,000 - 155,000; Full time

Benefits offered by this job

Hybrid work model

Diversity and inclusion environment

Career growth opportunities

Social and environmental initiatives

Job summary

AXIS Capital in Canada is seeking a Program Claims Manager to join the Canada Claims team and report to the Head of Canada Claims. You will oversee multi-line program claims, including coverage analysis, liability assessment and coordination with TPAs and external counsel.

This role offers a hybrid work model, competitive compensation, and opportunities for professional growth within a values-driven, inclusive culture.

Qualifications

• Trusted claims professional with deep expertise in commercial insurance, including Programs and TPA managed, delegated authority portfolios.
• Ability to oversee Third Party Administrators through governance, authority frameworks, and performance management.
• Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints.
• Data driven decision-maker who translates claims trends and portfolio analytics into actionable insights that inform underwriting strategy and risk selection.

Responsibilities

• Direct handling of Program claims – both active and runoff.
• Direct management of TPA-handled claims, by providing guidance and authority to TPA handlers through all stages of a claim lifecycle, assisting with coverage and exposure assessment as needed.
• Manage coordination and oversight of TPA relationships throughout onboarding, offboarding, and run off, including due diligence, contract review, negotiation, and performance tracking in collaboration with key stakeholders, and providing feedback on TPA oversight mechanisms.
• Lead complex claim escalations and issues management, ensuring timely resolution and appropriate stakeholder communication.
• In collaboration with our operations team, oversee TPA reporting, ensure data accuracy, and approve TPA funding requests.
• Collaborate with Compliance and Legal to ensure claims handling adheres to regulatory requirements, contractual obligations, and internal standards.
• Develop and deliver claims trend reporting, portfolio analytics, and risk assessments to underwriting and senior leadership.

Skills

Commercial insurance

TPA management

Communication skills

Data-driven decision making

Risk assessment

Governance & oversight

Travel ability

Education

Post-secondary education in law/insurance/business

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.

We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.

We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.

As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

AXIS Capital, Program Claims Manager – Canada Claims About AXIS This is your opportunity to join AXIS Capital, – a leading provider of specialty insurance and global reinsurance. We give provide people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions. Our strength is grounded in our people and our culture, which encourages collaboration, diversity, and entrepreneurial thinking.

Life at AXIS

• Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model
• Diverse and inclusive environment: We celebrate diversity and strive to create an inclusive environment for all employees
• Career growth opportunities: We are committed to your professional development and offer various opportunities for growth advancement
• Social impact initiatives: We believe in making a difference and support various social and environmental causes

AXIS is seeking a Program Claims Manager to join or Canada Claims team and report directly to the Head of Canada Claims.

The Program Claims Manager is responsible for all TPA and directly handled multi-line Program claims, which include Casualty, Property, Professional Lines, Construction, Environmental, Surety and Marine claims.

The successful candidate will possess coverage and litigation management expertise, operational acuity, and strong communication and interpersonal skills.

Responsibilities

• Direct handling of Program claims – both active and runoff
• including investigation, analysis and evaluation of coverage, liability, and damages, within best practices and assigning, directing and managing external counsel
• Direct management of TPA-handled claims, by providing guidance and authority to TPA handlers through all stages of a claim lifecycle, assisting with coverage and exposure assessment as needed
• Manage coordination and oversight of TPA relationships throughout onboarding, offboarding, and run off, including due diligence, contract review, negotiation, and performance tracking in collaboration with key stakeholders, and providing feedback on TPA oversight mechanisms
• Lead complex claim escalations and issues management, ensuring timely resolution and appropriate stakeholder communication.
• In collaboration with our operations team, oversee TPA reporting, ensure data accuracy, and approve TPA funding requests
• Support execution of underwriting objectives by responding to underwriting inquiries and information requests, and providing comment on policy construction, drafting and interpretation
• Develop and deliver claims trend reporting, portfolio analytics, and risk assessments to underwriting and senior leadership.
• Coordinate with internal stakeholders, including Claims Quality Assurance and Compliance, Shared Services, and Vendor Management teams to:
  • implement appropriate quality and compliance reviews of vendor resources for TPA vendors and ensure quality and appropriate claims service results
  • Manage AXIS and TPA claims teams with respect to audits and post‑audit Management Action Plans
  • Manage costs, continuously improving operations, development and enhancement of the TPA and vendor panels
• Collaborate with Compliance and Legal to ensure claims handling adheres to regulatory requirements, contractual obligations, and internal standards
• Contribute to continuous improvement initiatives across claims operations, data quality, and TPA oversight models.

KEY SKILLS & ABILITIES

• Trusted claims professional with deep expertise in commercial insurance, including Programs and TPA managed, delegated authority portfolios, operating with strong risk discipline and accountability
• Ability to oversee and influence Third Party Administrators through governance, authority frameworks, and performance management
• Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints
• Data driven decision-maker who translates claims trends and portfolio analytics into actionable insights that inform underwriting strategy and risk selection.
• Sound judgment and confidence in managing complex, high severity, or escalated claims across jurisdictions, with a focus on severity control and outcomes.
• Self directed contributor who thrives in a fast paced, portfolio driven environment, setting priorities effectively and driving execution with limited oversight.
• Demonstrated ability to apply policy language and coverage intent consistently, balancing technical rigor with commercial judgment.
• Visible representative of AXIS with the credibility to engage brokers, clients, TPAs, and internal teams, including willingness to travel to support relationships and outcomes
• Ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims.
• Commitment to continuous learning and technical development.
• Post‑secondary education in law, insurance, business, or a related field, or an equivalent combination of education and experience. CIP or Law Degree is considered an asset.
• French language skills are considered an asset.
• Occasional travel and off‑site meetings are required.

Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with Axis values: People, Decisiveness, Excellence and Stronger Together

Benefits and Beyond

At AXIS, we recognize that in order to be an industry leader, we need the dedication and accomplishments of our people, which is why we offer comprehensive benefits, competitive compensation, attractive work‑life perks and incentivize exceptional performance. While specific benefit packages vary by location, the elements of our program remains consistent across our organization.

• We deliver on our promises
• We never compromise our integrity
• We are passionate
• We are dynamic
• We deliver on our promises

Your Career Corporate Citizenship and ESG

Central to our Corporate Citizenship initiative is building and strengthening organizational and societal resilience, while delivering long‑term value to our colleagues, shareholders, customers and other stakeholders. Our program is focused on: Diversity, Equity, Inclusion; Philanthropy.

Awards and Recognition

We're honored when leading industry organizations choose to recognize our customer‑centric approach to providing innovative solutions to today's complex risks.

For this position, we currently expect to offer a base salary in the range of 125,000-155,000 CAD annually. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location. In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Rewarding. Challenging. Meaningful. We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry. Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company. We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.