Luxury Retail Assistant Manager: Sales & Service Lead

kate spade new york; Delta; On-site; CAD 39,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager in Canada to partner with the Store Manager on sales performance, operations, and team development on the sales floor. You will lead by example, deliver exceptional customer experiences, uphold service standards, recruit and coach teammates, and support omni-channel and digital engagement to enhance the customer journey.

This role requires strong leadership in luxury retail, excellent English communication, and the ability to thrive in a fast-paced

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams.

Skills

Leadership experience

Customer focus

Motivating teams

Communication skills

Problem solving

Conflict resolution

Microsoft Office

Retail systems

Omni-channel

Clienteling

Tools

Microsoft Office

Retail systems

Job description

Coach is seeking an Assistant Store Manager in Canada to partner with the Store Manager on sales performance, operations, and team development on the sales floor. You will lead by example, deliver exceptional customer experiences, uphold service standards, recruit and coach teammates, and support omni-channel and digital engagement to enhance the customer journey.

This role requires strong leadership in luxury retail, excellent English communication, and the ability to thrive in a fast-paced