(CAN) Stocking 2 Team Lead

Walmart Canada; Calgary; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Calgary is seeking a front-line team member to assist in backroom and unloading department processes while delivering high levels of customer service. You will help plan department activities, support salesfloor tasks as needed, and contribute to a safe and organized store environment.

Responsibilities include greeting customers, guiding product choices, coordinating tasks with the coaching team and management, leading daily huddles, and training associates.

Qualifications

• Age 16 or older

Responsibilities

• Provide excellent customer service by greeting customers and assisting with purchases.
• Direct and coordinate task completion per priorities from the Stocking 1 and 2 Coach and Store Management Team.
• Maintain backroom appearance and merchandising, noting deficiencies and executing changes as required.
• Lead daily team huddle, communicate updates, set goals and track productivity.
• Ensure high-ticket merchandise security and complete daily audits as per program.
• Review completed schedules with the People Lead.
• Identify training opportunities during tours and develop associates through teaching and feedback.
• Contribute to a safe, clean work environment and ensure displays and fixtures are secure.
• Complete GTA/Workday tasks and support Management.
• Support recruiting and onboarding of new associates.

Skills

Customer service

Communication

Job description

Position Summary

Assists in the leadership of the backroom and unloading department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Stocking 1 and 2 Coach and the Store Management Team.
• Assesses the overall presentation of backroom and appearance, noting deficiencies for corrective action and executing merchandising display changes or stocking where required.
• Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Ensuring all high ticket merchandise is secured, all doors and lockups are secured when not in use and completing daily audits as per program.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.
• Complete GTA/Workday tasks and supports Management
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.25.

Le taux horaire minimum pour ce poste débute à 19.25.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

9650 Macleod Trail Se, Calgary, AB T2J 0P7, Canada

Important Note

To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.