(CAN) Senior Analyst, Business Operations eCommerce

Walmart Canada Corp; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

Walmart Canada Corp is seeking a Senior Analyst for Business Operations eCommerce to enhance eCommerce operations through data analysis and strategy implementation. The role involves cross-functional collaboration to improve efficiency and customer satisfaction, requiring a Bachelor's degree and relevant experience in Supply Chain or Operations.

Qualifications

• 1-3 years experience in Supply Chain, Operations, or Strategy, preferably in eCommerce.
• Strong organizational skills and bias for action.
• Excellent data analysis and communication skills.

Responsibilities

• Drive initiatives to enhance customer and seller experience on the platform.
• Collaborate with cross-departmental teams to implement improvements.
• Establish SOPs and documentation regarding processes and SLAs.

Skills

Business analysis

Data analysis

Problem-solving

Communication

Education

Bachelor’s degree in Business, Engineering, or relevant field

Job description

Position Summary...

The Senior Analyst, Business Operations eCommerce, supports the execution of strategies to enhance eCommerce operations. Responsibilities include data analysis, strategy implementation, process optimization, and cross-functional collaboration to improve efficiency, customer satisfaction, and business growth.

What you'll do...

The Senior Analyst, eComm Supply Chain will be responsible for driving performance of Seller support and solving all Seller Platform issues proactively and reactively. The individual will ensure Seller Support SLAs are met, set appropriate expectations for sellers, establish SOPs to optimize people, processes, and policies, and drive operational excellence organization-wide.

Responsibilities

• Drive initiatives to enhance customer and seller experience on the platform
• Collaborate with cross-departmental teams to identify and implement improvements aligned with business objectives
• Lead and support change initiatives to ensure successful adoption of new processes and practices
• Establish clear SOPs and documentation with Seller Support and Engineering regarding processes and SLAs, and improve Seller Experience
• Engage regularly with Sellers and Account Management to understand pain points and proactively improve platform offerings
• Lead operational excellence initiatives and oversee implementation activities

Qualifications

• Bachelor’s degree in Business, Engineering, or a relevant field with 1-3 years experience in Supply Chain, Operations, Strategy, preferably in eCommerce
• Bias for action, highly organized, and passionate about solving customer problems
• Strong business analysis skills including requirements gathering and solution creation
• Excellent data analysis and communication skills

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location: 1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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