(CAN) Produce Team Lead

Walmart Canada; Cowansville; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Cowansville, QC is seeking a Customer Service Leader to assist in Fresh areas and department processes, respond to problems, and develop associates through teaching and training. Plans and executes department activities based on workload and operations, and assists on the sales floor as required.

The role emphasizes excellent customer service, directing task completion, merchandising, team huddles, scheduling, and growth conversations.

Qualifications

• Customer service and problem resolution skills.
• Ability to delegate and coordinate tasks according to priorities.
• Strong merchandising and presentation sense.
• Effective communication and team leadership.
• Support recruiting and hiring processes.

Responsibilities

• Assist in leading Fresh areas and department processes and respond to problems and inquiries.
• Plan and execute department activities based on workload and operations; assist on the sales floor as required.
• Provide excellent customer service by greeting customers, promoting products, locating merchandise and resolving issues.
• Lead daily team huddles, share updates, set goals, and track productivity.
• Review schedules with People Lead and assign associates to support coverage and availability tasks.
• Coach and develop associates through teaching and feedback; identify training opportunities.

Skills

Customer service

Leadership

Communication

Training

Team coordination

Job description

Position Summary...

Assists in the leadership of Fresh areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You’ll Do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of Fresh Departments and appearance, noting deficiencies for corrective action and executes merchandising display changes where required.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1770 Rue Du Sud, Cowansville, QC J2K 3G8, Canada

Important Note:

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