(CAN) Front End Team Lead

Walmart Canada; Vaudreuil-Dorion; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Vaudreuil-Dorion, QC is seeking a Front End Supervisor to assist in leading front-end and department processes, respond to problems, and develop associates through teaching and training. The role emphasizes high customer service levels and task completion.

Responsibilities include supervising front-end operations, coordinating breaks, monitoring productivity, and supporting recruiting and training. Minimum pay starts at $21.85 per hour with bilingual considerations.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to respond to issues and inquiries and escalate when needed.

Responsibilities

• Provide excellent customer service by greeting customers, assisting with products, locating merchandise and guiding purchases.
• Ensure safety and proper work practices, including safe lifting and area cleanliness.
• Handle customer and associate concerns and provide guidance as needed.
• Coordinate front-end operations and ensure proper coverage and breaks.
• Review schedules with People Lead and monitor productivity.

Skills

Customer service

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

3050 BOUL DE LA GARE, VAUDREUIL-DORION, QC J7V 0H1, Canada

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