(CAN) Front End Team Lead

Walmar; Salaberry-de-Valleyfield; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Salaberry-De-Valleyfield, QC is seeking a Front End Lead to assist in leadership of the front-end department, develop associates through teaching and training, and ensure high levels of customer service while completing tasks.

The role includes scheduling, coaching, safety, and daily team huddles to monitor productivity and drive store-wide programs and promotions.

Qualifications

• Excellent customer service and problem-solving skills.
• Experience leading a front-end team and schedules.
• Ability to train and develop associates.
• Strong communication and teamwork.

Responsibilities

• Provide excellent customer service by greeting and assisting customers, promoting products, locating merchandise, and resolving issues.
• Ensure safe work processes, proper lifting, clean area, and adherence to safety policies.
• Address customer and associate concerns and provide guidance as needed.
• Delegate and support front-end operations, ensure proper coverage, and coordinate breaks.
• Review schedules with People Lead and optimize staffing.
• Lead area tours with Coach and team to identify training opportunities and coach associates.
• Lead daily team huddles, communicate updates, set goals, and track productivity and program participation.
• Maintain a safe, clean environment, enforce policies, and secure displays.
• Complete GTA/Workday tasks and support management duties.
• Partner with People Lead to support performance growth conversations and recruitment.

Skills

Customer service

Leadership

Training

Communication

Job description

Position Summary...Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.What you'll do...1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.3. Handles customer and associate concerns and provides guidance as required.4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.5. Review completed schedules with People Lead.6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.9. Complete GTA/Workday tasks and supports Management.10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.The minimum rate of pay for this position starts from $21.85.Le taux horaire minimum pour ce poste débute à 21.85.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…2050 Boul Monseigneur Langlois, Salaberry-De-Valleyfield, QC J6S 5R1, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .