(CAN) Front End Team Lead

Walmar; Rouyn-Noranda; Presencial; CAD 25 000 - 35 000; Tempo integral

Resumo da oferta

Walmart Canada is seeking a front-end supervisor in Rouyn-Noranda to lead department processes and coach associates. You will ensure top customer service, manage scheduling, and coordinate team coverage.

Responsibilities include leading daily huddles, supporting store operations, and enforcing safety practices while contributing to a positive, productive work environment. Strong communication and training skills are essential.

Qualificações

• Excellent customer service skills and conflict resolution.
• Ability to lead front-end operations and coordinate breaks.
• Experience coaching and developing associates through training.

Responsabilidades

• Provide excellent customer service and assist customers with product location and purchases.
• Ensure safety procedures and cleanliness; monitor for emergency situations and security.
• Address customer and associate concerns; provide guidance as required.
• Delegate and supervise front-end operations; ensure proper staffing coverage.
• Review schedules with People Lead; manage daily team performance.
• Inspect areas with Coach to identify training opportunities and provide feedback.
• Lead daily team huddles, communicate updates, set goals, and track productivity.
• Maintain safe, clean work environment and ensure displays are secure.
• Complete GTA/Workday tasks and support Management.
• Partner with Coach/People Lead on performance and growth conversations; assist recruiting.

Conhecimentos

Customer service

Leadership

Scheduling

Training

Communication

Descrição da oferta de emprego

Position Summary...Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.What you'll do...1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.3. Handles customer and associate concerns and provides guidance as required.4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.5. Review completed schedules with People Lead.6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.9. Complete GTA/Workday tasks and supports Management.10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.The minimum rate of pay for this position starts from $21.85.Le taux horaire minimum pour ce poste débute à 21.85.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…275 BLVD RIDEAU, ROUYN-NORANDA, QC J9X 5Y6, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .