(CAN) Front End Team Lead

Walmart Canada Corp; Smiths Falls; Hybrid; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada Corp. is seeking a front-end leader to assist in department processes, respond to inquiries, and develop associates through teaching and training. You will plan department activities, support on the salesfloor, and ensure customer service excellence while completing tasks.

The role involves leading front-end operations, conducting team huddles, and driving safety, productivity, and compliance with company policies.

Responsibilities

• Provide excellent Customer Service by greeting customers, assisting with product selection and resolving issues.
• Ensure safe work processes and emergency procedures are followed.
• Delegate and follow up on front-end operations, coordinating breaks.
• Lead daily team huddles and communicate goals and productivity updates.
• Support recruiting and onboarding of new associates and facilitate training opportunities.

Skills

Customer service

Communication

Leadership

Training

Scheduling

Tools

Workday

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.


• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.


• Handles customer and associate concerns and provides guidance as required.


• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.


• Review completed schedules with People Lead.


• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.


• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.


• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.


• Complete GTA/Workday tasks and supports Management.


• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

114 LOMBARD ST, SMITHS FALLS, ON K7A 5B8, Canada

Are you currently a Walmart associate?

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