(CAN) Front End Team Lead

Walmart Canada; Hamilton; On-site; CAD 23,696 - 33,749; Full time

Job summary

Walmart Canada in Hamilton, Ontario is seeking a Front End Associate to assist in leading department processes and delivering high levels of customer service. You will respond to problems, train associates, and help ensure task completion while maintaining safety and store standards.

Responsibilities include greeting customers, promoting products, resolving issues, coordinating breaks, and supporting team communication.

Qualifications

• Exhibits strong customer service and communication skills.
• Demonstrates ability to coach and develop associates.
• Coordinates front-end operations and scheduling when needed.
• Supports recruiting and onboarding efforts.

Responsibilities

• Providing excellent Customer Service by greeting customers, promoting products, assisting with purchases, resolving issues.
• Ensures safe work processes and emergency procedures are followed.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up on front-end operations and scheduling.
• Review schedules with People Lead and participate in training opportunities.
• Lead daily team huddles and communicate updates and goals.

Skills

Customer service

Leadership

Team coordination

Training

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications...

Age – 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

999 UPPR WENTWORTH ST, HAMILTON, ON L9A 4X5, Canada

Important Note:

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