(CAN) Front End Team Lead

Walmart Canada; Saint John; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Front End Associate to help lead department processes, respond to inquiries, and train associates. The role emphasizes high customer service, problem solving, and task completion on the sales floor.

The position includes coordinating schedules, supporting daily huddles, and contributing to a safe, clean work environment. The minimum wage starts at 19.15 CAD per hour, with on-site work at 450 Westmorland Rd, Saint John, NB.

Qualifications

• Greet customers in a friendly, helpful manner and promote products or services.
• Assist customers with locating merchandise and making purchase decisions.
• Resolve customer issues and refer concerns as appropriate.
• Adhere to safety, cleanliness, and loss prevention procedures.
• Support scheduling, front-end coverage, and coaching of associates.

Responsibilities

• Provide excellent customer service and promote Walmart products/services.
• Ensure safe work practices, cleanliness, and proper emergency procedures.
• Handle customer and associate concerns and provide guidance as needed.
• Support front-end operations, coordinate breaks, and monitor coverage.
• Review schedules with People Lead and assist with training opportunities.
• Lead daily team huddles and communicate goals and updates.
• Maintain a safe, hazard-free environment and secure displays.
• Complete GTA/Workday tasks and support management.
• Assist with recruiting and onboarding new associates.

Skills

Customer service

Greeting customers

Product promotion

Merchandise location

Issue resolution

Team communication

Training & development

Job description

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You’ll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.15.

Le taux horaire minimum pour ce poste débute à 19.15.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

450 WESTMORLAND RD, SAINT JOHN, NB E2J 4Z2, Canada

Important Note

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