(CAN) Front End Team Lead

Walmart; Courtenay; Sur place; CAD 24 000 - 35 000; Plein temps

Résumé du poste

Walmart Canada is seeking a front-end supervisor in Courtenay, BC to assist in leading the front end and department processes, responding to problems and inquiries, and developing associates through teaching and training. You will ensure exceptional customer service while completing tasks and coordinating schedules.

The role involves guiding team members, promoting products and services, and maintaining safety standards.

Qualifications

• Experience in customer service roles.
• Ability to lead front-end operations and team scheduling.
• Willingness to train and develop associates.

Responsabilités

• Assist and lead front-end operations to ensure coverage and efficiency.
• Plan and execute department activities based on workload and operations.
• Lead daily team huddle and communicate updates to the team.
• Maintain safety, cleanliness and proper procedures in the work area.
• Support management, recruiting and onboarding of new associates.

Connaissances

Customer service

Communication

Leadership

Training & coaching

Safety procedures

Outils

GTA/Workday

Description du poste

Position Summary...Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.What you'll do...1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.3. Handles customer and associate concerns and provides guidance as required.4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.5. Review completed schedules with People Lead.6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.9. Complete GTA/Workday tasks and supports Management.10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.The minimum rate of pay for this position starts from $21.50.Le taux horaire minimum pour ce poste débute à 21.50.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…3199 CLIFFE AVE, COURTENAY, BC V9N 2L9, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .