(CAN) Front End Team Lead

WALMART CANADA; Courtenay; Sur place; CAD 24 000 - 35 000; Plein temps

Résumé du poste

Walmart Canada in Courtenay, BC is seeking a Front End Associate to assist in leading department processes and respond to inquiries while promoting a high level of customer service. You will support scheduling, training, and daily team huddles to drive productivity and ensure safety and order on the sales floor.

The role involves assisting with workload planning, guiding associates, and contributing to a positive shopping experience for customers at Walmart.

Responsabilités

• Provide excellent customer service by greeting customers in a polite and friendly manner and assisting with product information.
• Promote products/services, help locate merchandise, and support purchase decisions.
• Resolve customer issues and refer concerns when appropriate.
• Ensure safe work processes and follow emergency procedures; maintain cleanliness and safety in the area.
• Coordinate front-end operations, ensure coverage and manage breaks for staff.
• Lead daily team huddles, communicate updates, set goals and track productivity.

Description du poste

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
3. Handles customer and associate concerns and provides guidance as required.
4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
5. Review completed schedules with People Lead.
6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.
7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.50.

Le taux horaire minimum pour ce poste débute à 21.50.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

3199 CLIFFE AVE, COURTENAY, BC V9N 2L9, Canada

Are you currently a Walmart associate?

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R-2705650