(CAN) Front End Team Lead

Walmart Canada Corp; Canada; Remote; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada Corp. is seeking a Front End Associate to enhance customer service, assist with product promotion, and support front-end operations at our Scarborough, ON location.

The role involves greeting customers, guiding purchases, and maintaining safe, clean store conditions. Responsibilities include supervising front-end tasks, coordinating breaks, participating in training, and aiding in hiring and growth conversations.

Qualifications

• Experience in delivering excellent customer service and assisting customers with product information.
• Ability to communicate clearly and resolve issues promptly.
• Experience supporting front-end operations and training or coaching teammates.
• Demonstrated teamwork and ability to coordinate with supervisors and other departments.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with purchases.
• Follow safe work practices and maintain cleanliness and safety standards.
• Handle customer concerns and provide guidance to associates.
• Support front-end operations and ensure proper coverage during shifts.
• Review schedules with the People Lead and communicate updates to the team.
• Assist in training and development opportunities for associates.

Skills

Customer service

Communication

Problem solving

Team collaboration

Training

Job description

Position Summary…

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do…

• 1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• 2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• 3. Handles customer and associate concerns and provides guidance as required.
• 4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• 5. Review completed schedules with People Lead.
• 6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.
• 7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• 8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• 9. Complete GTA/Workday tasks and supports Management.
• 10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

5995 STEELES AVE E, SCARBOROUGH, ON M1V 5P7, Canada

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R-2640872