(CAN) Digital Fulfillment Team Lead

Walmart; Red Deer; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Red Deer, AB is hiring for a customer-focused support role within the Digital department. You will lead daily tasks, assist with scheduling, and help train associates while ensuring excellent customer service and sales floor support.

Responsibilities include coordinating tasks, promoting products, and ensuring a safe, clean store environment. The role also involves collaboration with coaches and store management to drive performance and onboarding of new associates.

Qualifications

• Customer service oriented and able to greet customers.
• Ability to coordinate tasks and delegate effectively.
• Strong communication and training skills.

Responsibilities

• Providing excellent customer service by greeting customers and promoting products.
• Assists in coordinating task completion and daily picking and dispensing tasks.
• Assesses department presentation and in-stock items; notes deficiencies for action.
• Leads daily team huddle, communicates updates, and tracks productivity.
• Delegates schedules and coverage across store areas.
• Develops associates through teaching and training.
• Maintains a safe, clean, hazard-free work environment.
• Completes GTA/Workday tasks and supports management.
• Supports recruiting and hiring new associates.

Skills

Customer service

Team leadership

Communication

Training

Recruiting

Job description

Position Summary...

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
5. Review completed schedules with People Lead.
6. Assign Associates to support with coverage and availability tasks in all areas of the store.
7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.25.

Le taux horaire minimum pour ce poste débute à 19.25.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

2010 50TH AVE, RED DEER, AB T4R 3A2, Canada

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