(CAN) Digital Fulfillment Team Lead

Walmart; Hamilton; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada is seeking a Digital Fulfillment Associate in Hamilton, Ontario. You will lead customer service interactions, coordinate daily tasks, and support department activities on the sales floor as needed.

The role involves training associates, leading team huddles, and ensuring safety and orderly store presentation. A strong focus on communication and collaboration with store management is essential.

Qualifications

• Customer service skills demonstrated in fast-paced retail environments.
• Ability to coordinate tasks and delegate to associates.
• Willingness to teach and develop associates through training.
• Commitment to safety policies and hazard-free work areas.

Responsibilities

• Provide excellent customer service by greeting and assisting customers with products and decisions.
• Coordinate daily tasks and ensure timely completion of picking and dispensing activities.
• Monitor department presentation and stock levels; address deficiencies.
• Lead daily team huddle and communicate goals, updates, and productivity metrics.
• Review schedules with People Lead and assign coverage across store areas.
• Observe and train associates, providing feedback and development opportunities.
• Maintain a safe and clean workplace, completing safety logs and securing displays.

Skills

Customer service

Team coordination

Training

Safety compliance

Scheduling

Job description

Position Summary...Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.What you'll do...1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.5. Review completed schedules with People Lead.6. Assign Associates to support with coverage and availability tasks in all areas of the store.7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.9. Complete GTA/Workday tasks and supports Management.10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.The minimum rate of pay for this position starts from $21.20.Le taux horaire minimum pour ce poste débute à 21.20.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…675 UPPER JAMES ST, HAMILTON MTN PLAZA HAMILTON, ON L9C 2Z5, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .