(CAN) Asset Protection Operations Team Lead

Walmart; Vaughan; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Thornhill, Ontario is seeking an Asset Protection Assistant to help lead store operations, assist customers and support office tasks while ensuring service excellence.

You will schedule, delegate and train associates, lead daily huddles, monitor productivity, and maintain a safe, clean store environment in collaboration with the Store Leadership Team.

Qualifications

• Customer service excellence and ability to assist customers and resolve issues.

Responsibilities

• Provide excellent customer service by greeting customers, assisting with product selection, resolving issues and referring concerns as needed.
• Coordinate task completion per priorities from the Asset Protection Coach and Store Leadership Team; delegate, assist and follow up on tasks.
• Assist with scheduling as required.
• Lead daily team huddles and communicate updates, set goals and track productivity.
• Review schedules with People Lead and assign associates to coverage tasks.
• Identify training opportunities through store tours and coaching; develop associates.
• Maintain a safe, clean work environment and ensure displays/fixtures are secure.

Skills

Customer Service

Scheduling

Team Leadership

Communication

Training

Tools

GTA/Workday

Job description

Position Summary…

Assists in the leadership of the Asset Protection and office areas and processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Asset Protection Operations Coach and the Store Leadership Team. Delegate, assist and follow-up on completion of tasks in receiving, claims and office support.
3. Support with scheduling as needed.
4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
5. Review completed schedules with People Lead.
6. Assign Associates to support with coverage and availability tasks in all areas of the store.
7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provide feedback as needed.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring of new associates.
    

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications…

Age – 16 or older

Preferred Qualifications…

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

700 CENTRE ST, THORNHILL, ON L4J 0A7, Canada

Important Note:

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