Campus Support Agent

People Corporation; Calgary; On-site; CAD 18,000 - 25,000; Full time

Benefits offered by this job

Comprehensive health and dental

Retirement savings plan with company

Job summary

People Corporation is seeking a Campus Support Agent to serve on a campus and provide front-line member services, handling in-person, phone, email, and chat inquiries while guiding members through enrolment, claims, and wellness programs.

You will educate members on services, document interactions in CRM systems, and collaborate with internal teams to resolve issues within SLA. Strong communication and organizational skills are essential.

Qualifications

• A college diploma, bachelor's degree, or equivalent.
• Experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred.
• Knowledge of group benefits, health and wellness programs, or insurance is considered an asset.
• Strong customer service and relationship-building skills.

Responsibilities

• Respond to member inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Campus Support Coordinator or appropriate department
• Participate in training and calibration sessions to maintain service quality.
• Participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Skills

Customer service

Relationship building

Verbal communication

Written communication

Presentation skills

Microsoft Suite

Time management

Collaboration

Problem solving

Critical thinking

Education

College diploma / Bachelor's degree

Tools

Microsoft Office

Job description

The Campus Support Agent role acts as a point of contact on a campus we serve, providing front-line support in the delivery of in-person member services, student inquires, engagement activities, and delivers high-quality service across multiple channels for plan members.

The Campus Support Agent Will:

• Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Campus Support Coordinator or appropriate department
• Participate in training and calibration sessions to maintain service quality.
• Participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

To be successful as a Campus Support Agent with People Corporation, you will need:

• A college diploma, bachelor's degree, or equivalent.
• Previous experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred.
• Knowledge of group benefits, health and wellness programs, or insurance is considered an asset.
• Strong customer service and relationship building skills.
• Excellent verbal and written communication and strong presentation skills, with the ability to confidently present information to individuals and groups.
• Basic proficiency with Microsoft Suite.
• Strong organizational and time-management skills with the ability to manage multiple inquiries, priorities, and follow-ups in a fast-paced environment.
• A collaborative and solutions-focused approach with the ability to work effectively with internal teams, partners, and campus stakeholders.
• Strong problem-solving and critical thinking skills with the ability to resolve inquiries independently and escalater complex issues when appropriate.

What's in it for you:

• Comprehensive health and dental insurance.
• Retirement savings plan with company contributions.

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

The hourly rate for this position is up to $15.50 per hour.