Campus Bookstore Customer Success Specialist

Continuing Education at Conestoga College; Kitchener; On-site; CAD 21,000 - 30,000; Part time

Job summary

Continuing Education at Conestoga College is seeking a part-time Support Staff to provide front-line and virtual customer service for learning resources, including purchases and eText inquiries. The role supports back-end tasks like invoicing verification and sponsor checks, reporting, and vendor communications.

Successful candidates will work on-site at the Doon Campus in Kitchener, 5 days per week with fixed morning hours, assisting with peak periods and events while upholding high-quality

Qualifications

• One-year post-secondary certificate in a related field is required.
• Minimum one year of experience in customer service, retail, administrative, or client support.
• Experience in a busy retail or customer service environment is an asset.
• Excellent communication skills to understand customer needs.
• Strong customer service and relationship-building abilities.
• Ability to learn new technology and support students and customers with purchasing, returns, and exchanges.

Responsibilities

• Provide front-line and virtual customer service for learning resources, including purchases and eText program inquiries.
• Process returns and exchanges in line with Bookstore policies.
• Input sponsored student data into the Bookware system and verify invoices for approval.
• Run reports and provide analysis as required; escalate issues to the Manager.
• Assist on the floor for peak periods and special events; support in delivering quality service.

Skills

Customer service

Communication

Problem solving

Relationship building

Technology learning

Education

One-year post-secondary certificate in Business/Arts/Client and Customer Relations/Social Sciences

Tools

POS system

Bookware

SIS

Job description

Continuing Education at Conestoga College is seeking a part-time Support Staff to provide front-line and virtual customer service for learning resources, including purchases and eText inquiries. The role supports back-end tasks like invoicing verification and sponsor checks, reporting, and vendor communications.

Successful candidates will work on-site at the Doon Campus in Kitchener, 5 days per week with fixed morning hours, assisting with peak periods and events while upholding high-quality