Admissions Officer (Contract)

Conestoga College; Kitchener; Hybrid; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Accommodations available for disabled

On-campus hybrid work model

Job summary

Conestoga College seeks an Admissions Officer to manage the international enrolment process and verify credentials for applicants to post-secondary programs. The role involves preparing acceptance letters, deferrals, and communications with students, agents, and recruiters.

The position requires on-campus work with a hybrid schedule, coordinating information sessions and supporting program choices. Successful candidates will handle complex enquiries, ensure admission requirements are met, and

Qualifications

• Two-year diploma in Business, Office Administration, Education, or a related field.
• Three years of practical experience in student/client services and working with multiple large database systems.
• Excellent oral and written communication skills, listening, organizational and multitasking abilities.
• Ability to work independently and in a team environment.
• Knowledge of regulations for international students and immigration for Canada.

Responsibilities

• Manages an assigned portfolio of programs and admits qualified applicants to support international enrolment plans.
• Verifies, assesses and interprets international credentials and transcripts.
• Generates letters of acceptance and deferrals; coordinates information sessions for international applicants.
• Communicates program information to students, agents and recruiters; handles inquiries and complaints.
• Supports program expansions/deferrals and recommends alternatives when needed.

Skills

Oral and written communication

Time management

Organizational skills

Multi-tasking

Teamwork

Education

Two-year diploma in Business, Office Administration, Education, or related field

Tools

Database systems

Job description

Closing Date: Thursday, September 3, 2026 at 11:59 PM EST

Vacancy Type: Support Staff - Full-time Temporary Appendix D Contract

Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate need – January 24, 2027)

The Admissions Officer is responsible for the full scope of the admissions process for international students into post-secondary programs.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with four days on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and one day remote.

Responsibilities

International enrolment program management

• Manages an assigned portfolio of programs and admits qualified applicants to support the College's international enrolment plan
• Ensures applicants have met the Ministry and College admission requirements
• Verifies, assesses and interprets international credentials, including transcripts and other admission-related documents
• Implements and maintains a ranking criteria spreadsheet for select programs to ensure the highest quality of students
• Generates letters of acceptance, including deferrals, and conditional letters
• Increases enrolment in undersubscribed programs by liaising with the International Recruitment and Marketing
• Requests re-admission after Conestoga students voluntarily withdraw or discontinue studies from their program; determines which program level is suitable for re-entry
• Receives and follows up on admission-related problems with individual applicants and determines appropriate solutions in accordance with the strategic enrolment plan
• Generates a list of deferral requests through the IAS (OCAS) portal and actions accordingly, such as withdrawing students from the current intake, loading new program applications, issuing new letters of acceptance, etc.
• Provides alternate program options and recommendations should deferral be denied
• Organizes and delivers presentations to students in existing programs to facilitate second-program admission and follows up after presentations to answer questions and encourage application to a second program
• Based on analysis of statistical information, recommends program closures or re-openings

Stakeholder communication

• Receives and responds to telephone, written, in-person, and electronic enquiries on programs and admission requirements; responds to student, agent, and recruiter complaints
• Provides a variety of program information to students, agents, and recruiters, including tuition and fees information, practicum requirements, and other admission-related information
• Coordinates mandatory information sessions for international applicants; provides turnaround documents to facilitate student interviews with faculty, Coordinators, Chairs, and Deans

Qualifications

• Two-year diploma in Business, Office Administration, Education, or a related field
• Three years of practical experience in student/client services and experience working with multiple large database systems and diverse clientele, including newcomers to Canada, new Canadians and international students
• Excellent oral and written communication skills, listening skills, organizational skills and multi-tasking abilities; excellent computer skills
• Ability to work both independently and in a team environment
• Knowledge of College and Citizenship and Immigration Canada regulations for the purposes of individuals seeking to further their education in Canada
• Effective time management skills; demonstrated ability to work under pressure and in demanding situations
• Highly developed client service skills and ability to respond and problem-solve with tact, diplomacy, discretion and professionalism
• Compassion and ability to determine when flexibility can and should be exercised
• Demonstrate patience and appreciation for cultural differences

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.