Campus Administrator and Financial Aid Officer

Discovery Community College; Nanaimo; On-site; CAD 50,000 - 55,000; Full time

Job summary

Discovery Community College (DCC) in Nanaimo, BC, is looking for a Campus Administrator and Financial Aid Officer to support campus operations and guide students through financial aid processes. This full-time, on-site role offers daily interactions with students and cross-department collaboration.

The successful candidate will have a diploma or certificate in an admin-related field, at least two years of relevant experience, and strong organizational and customer-service skills, with

Qualifications

• Minimum two years of relevant administration or student services experience.
• Experience with StudentAid BC or government-funded programs is a strong asset.
• Experience in post-secondary education or financial aid is an asset.
• Strong organizational, records-management, and customer-service skills.
• Ability to explain financial information clearly and handle confidential information.

Responsibilities

• Assist students with funding applications (StudentAid BC, Indigenous funding, WorkBC, sponsorships).
• Guide students through funding requirements, documentation, timelines, and funding processes.
• Review and monitor financial aid files for accuracy and compliance.
• Identify funding delays or compliance concerns and escalate as needed.
• Support campus administration activities including onboarding and reporting.
• Provide professional front-line customer service via phone, email, and in-person.
• Collaborate with Admissions, Student Services, Student Accounts, Finance and campus leadership.
• Perform other related duties as assigned.

Skills

Administrative skills

Organizational skills

Records management

Customer service

Education

Business/Office Administration diploma

Tools

Microsoft 365

Job description

Discovery Community College (DCC) is seeking an organized, service-focused Campus Administrator and Financial Aid Officer to support campus operations and help students navigate the financial aid process.

This Full-Time on-site opportunity offers a dynamic and rewarding work environment and may lead to long-term career growth within the College.

Work Location: Nanaimo - 495 Dunsmuir St, Nanaimo, BC V9R 6B9

Salary range: $50,000 to $55,000 per annum (depending on experience)

Schedule: Monday to Friday

Key Responsibilities

• Assist students with StudentAid BC, Indigenous funding, WorkBC, employer sponsorships, and other third-party funding applications.
• Guide students through funding requirements, documentation, timelines, funding processes, and student responsibilities.
• Review, maintain, and monitor financial aid files, applications, approvals, and supporting documentation to ensure accuracy and compliance.
• Identify and upscale funding delays, discrepancies, unusual circumstances, or compliance concerns as appropriate.
• Support campus administration activities, including student onboarding, orientations, appointments, correspondence, and reporting.
• Provide professional front-line customer service and respond to telephone, email, and in-person inquiries.
• Collaborate with Admissions, Student Services, Student Accounts, Finance, and campus leadership to support student success and a positive student experience.
• Perform other related duties as assigned.

Qualifications

• Diploma or certificate in business administration, office administration, accounting, finance, education administration, or a related field.
• Minimum two years of experience in administration, student services, financial services, customer service, or a related environment.
• Experience in post-secondary education, financial aid, banking, lending, or a regulated private training institution is an asset.
• Experience with StudentAid BC or other government-funded programs is a strong asset.
• Strong administrative, organizational, records-management, and customer-service skills.
• Excellent attention to detail and the ability to manage competing priorities and deadlines.
• Ability to explain financial information clearly, respectfully, and accurately.
• Sound judgment when handling confidential personal and financial information.
• Proficiency with Microsoft 365 and the ability to learn student information and financial aid systems.

Why Join DCC?

Make a Difference Every Day

At DCC, your work directly impacts students' ability to access education, overcome financial barriers, and achieve life-changing career goals. You'll play a critical role in helping students navigate one of the most important investments they will ever make.

Lead with Influence

This is more than an operational role. You'll have the opportunity to shape processes, influence student success strategies, and drive continuous improvements across a growing organization committed to excellence.

Join a Growing and Innovative College

As one of British Columbia's leading career colleges, DCC continues to expand programs, campuses, and student opportunities across the province. You'll be joining an organization that embraces innovation, growth, and responsiveness to workforce needs.

Be Part of a Collaborative Leadership Team

Work alongside experienced leaders in Admissions, Student Services, Academics, Campus Operations, and Finance who are committed to teamwork, accountability, and student-focused decision-making.

Build Something Meaningful

We are continually enhancing the student experience and investing in systems, processes, and people. Your expertise and ideas will help shape the future of student financial services at DCC.

A Career with Purpose and Growth

Whether you are looking to deepen your leadership experience, expand your strategic impact, or grow within a dynamic organization, DCC offers opportunities to develop professionally while making a meaningful contribution.

Values That Matter

At DCC, we believe in respect, accountability, integrity, compassion, and service. We foster an environment where people are empowered to contribute, innovate, and succeed.

Join Our Team

At Discovery Community College, we don't just help students start careers; we help transform lives, strengthen communities, and address critical workforce needs across British Columbia.

If you are passionate about leadership, student success, and making a lasting impact, we'd love to hear from you.