Campus Administrative Assistant

Vancouver Island University; Duncan; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Benefit plan

Paid holidays

Pension plan

Flexible work opportunities

Job summary

Vancouver Island University’s Cowichan Campus in Duncan is seeking a Campus Administrative Assistant to deliver exceptional front-line service to students, staff and the public. You will be the first campus contact, answering questions and guiding visitors to the appropriate programs and services offered by VIU.

You will work independently in a fast-paced, high-traffic environment, handling confidential student information with discretion while supporting a broad range of campus functions and

Qualifications

• Office Administration certificate or 1-year post-secondary education from an accredited institution.
• Minimum three years' recent relevant experience.
• An equivalent combination of education and experience may be considered.
• Experience working in a front-line service delivery position
• A wide range of knowledge and understanding of the functions, areas, programs and services offered by VIU
• Exceptional interpersonal, communication and customer service skills
• Ability to respect and maintain confidentiality when handling sensitive student information
• Ability to problem solve and work under pressure during peak times and within deadlines
• Ability to work independently in a fast-paced, interruption-driven environment
• Advanced proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel
• Knowledge and experience in a post-secondary environment
• Experience with VIU Systems

Responsibilities

• Welcoming and providing excellent customer service to students, staff, faculty, and the general public.
• Responding to questions and inquiries, acting as the initial campus contact.
• Working independently on tasks requiring efficiency, accuracy and confidentiality in a front-line, high-traffic, and high-noise environment with regular interruptions.
• Support campus programs and services as needed.

Skills

Interpersonal skills

Customer service

Communication

Discretion/Confidentiality

Education

Office Administration Certificate

One-year post-secondary education

Tools

Microsoft Office

Outlook

Teams

Word

Excel

Job description

The Cowichan Campus of Vancouver Island University plays a significant role in Duncan and the Cowichan Valley by offering a diverse range of practical and innovative educational programs and services tailored to the unique needs of the local community. The campus is dedicated to supporting learners in their transition to meaningful careers and further education. It encompasses various areas such as University Programming, Trades Training, Adult Basic Education, Literacy and Employability Skills, Health Sciences and Human Services, Education, Contract Services, as well as Professional Development and Training. Every member of the Cowichan Campus staff is highly valued and regarded as a valuable team player, committed to representing VIU's educational initiatives and other activities in an informed, approachable, accessible and inclusive manner.

Duties:

The Campus Administrative Assistant is key to the success of the Cowichan Campus, welcoming and providing excellent customer service to students, staff, faculty, and the general public. This role acts as the initial campus contact, responding to questions and inquiries, and requires a strong understanding of the functions, areas, programs and services offered by Vancouver Island University.

The Campus Administrative Assistant plays a critical role in how each visitor to the campus is received, and how their questions, problems and/or concerns are resolved. In addition, the Assistant works independently and without supervision on a wide variety of tasks requiring efficiency, accuracy, and confidentiality in a front-line, high-traffic, and high-noise environment with regular interruptions.

Required Qualifications:

Office Administration Certificate or one-year post-secondary equivalent education from an accredited institution. Minimum three years' recent relevant experience. An equivalent combination of education and experience may be considered.

• Experience working in a front-line service delivery position
• A wide range of knowledge and understanding of the functions, areas, programs and services offered by VIU
• Exceptional interpersonal, communication and customer service skills
• Ability to respect and maintain confidentiality when handling sensitive student information
• Ability to problem solve and work under pressure during peak times and within deadlines
• Ability to work independently in a fast-paced, interruption-driven environment
• Advanced proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel

Preferred Qualifications:

• Knowledge and experience in a post-secondary environment
• Experience with VIU Systems

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note:

• Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
• All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
• Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.