Camping Team Lead

Bass Pro Shops; Calgary; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement

Job summary

Bass Pro Shops in Calgary (Rocky View) seeks a Retail Lead to oversee daily operation of a department, supervise staff, and drive customer service excellence. You will train teams, manage merchandising, and ensure procedures are followed while assisting in other store areas as needed.

The role requires supervisory experience, flexibility with shifts including weekends, and a background in outdoor lifestyle products is a plus. Bass Pro Shops offers discounts and a dynamic team environment.

Qualifications

• Two or more years of supervisory experience in a sales or service environment.
• Open availability for opening/closing shifts and weekends.
• High school diploma or equivalent preferred.
• Ability to evaluate customers’ needs and make product recommendations.
• Experience in outdoor lifestyle products is a plus.
• Knowledge of Bass Pro Shops & Cabela’s products is an asset.

Responsibilities

• Provide supervision and leadership to the department team in partnership with the manager.
• Delegate tasks and work assignments with clear direction and follow up.
• Foster growth and development through training of SOPs and processes.
• Ensure adherence to procedures and systems, reporting violations to the manager.
• Provide legendary customer service by identifying needs and recommending products.
• Promote company programs to team members and customers.
• Maintain visual presentation and merchandising, signage, restocking, and restage as needed.
• Resolve customer issues using good judgment and problem-solving.

Skills

Supervisory experience

Customer service

Leadership

Open availability

Store operations

Education

High school diploma or equivalent

Job description

## Camping Team LeadApply: Calgary (Rocky View), AB: Full time: Posted Today: End Date: October 29, 2026 (29 days left to apply): R268951**Summary:**Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.**Responsibilities:*** Provide supervision and leadership to the team members of the department, in partnership with the manager* Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution* Foster the growth and development of team members by training various standard operating procedures and processes* Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager* Perform administrative tasks related to their assigned department* Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis* Promote company programs to team members and customers* Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed* Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope* Assist in other areas of the store when business needs dictate**Qualifications:*** Two or more years of supervisory experience in a sales or service environment is preferred* Open availability – this position will be required to work store opening and closing shifts, as well as on weekends* High school diploma or equivalent is preferred* Ability to evaluate customers’ needs and make recommendations based on needs* Ability to provide superior customer service and exceed customer’s expectations* Ability to use good judgment and logic* Experience in a related field or outdoor lifestyle* Knowledge of Bass Pro Shops & Cabela’s specific products is an assetBass Pro Shops & Cabela’s welcomes applications from people with disabilities.Accommodations are available upon request during the assessment and selection process. ### **Benefits*** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Fun work environment* Competitive wages* Excellent benefits* Unlimited career advancement opportunities* Bass Pro Cares FundBass Pro Shops