Customer Service Team Lead (FT)

Bass Pro Shops; Dartmouth; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Dartmouth, Nova Scotia, is seeking a Retail Lead to oversee daily operations of the store department. Reporting to the Group Sales Manager, you will supervise the team, delegate tasks, and ensure excellent customer service and product recommendations.

You will train staff on SOPs, maintain visual standards, and resolve customer issues while supporting other store areas as needed. Weekend work and open shifts are required.

Qualifications

• Two or more years of supervisory experience in a sales or service environment.
• Ability to lead and develop team members through training and SOPs.
• Strong customer service focus with the ability to assess needs and make recommendations.
• Excellent judgment and problem-solving skills in a fast-paced retail setting.
• Familiarity with outdoor lifestyle products is an asset.

Responsibilities

• Provide supervision and leadership to the department team with the manager.
• Delegate tasks with clear direction and follow up on execution.
• Foster growth and development through training on procedures.
• Ensure adherence to SOPs and processes and report violations.
• Perform administrative tasks related to the department.
• Deliver legendary customer service by analyzing needs and recommending products.
• Promote company programs to staff and customers.
• Maintain visual presentation, signage, stocking, remerchandising, and floor cleanliness.
• Resolve customer issues using good judgment and problem solving.
• Support other store areas when business needs arise.

Skills

Supervisory experience

Open weekend availability

Customer service excellence

Decision making

Retail/product knowledge

Judgment and problem solving

Outdoor lifestyle familiarity

Brand/product familiarity (Bass Pro/Cn

Education

High school diploma or equivalent

Job description

Summary

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Summary

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities

• Provide supervision and leadership to the team members of the department, in partnership with the manager


• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution


• Foster the growth and development of team members by training various standard operating procedures and processes


• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager


• Perform administrative tasks related to their assigned department


• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis


• Promote company programs to team members and customers


• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed


• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope


• Assist in other areas of the store when business needs dictate

Qualifications

• Two or more years of supervisory experience in a sales or service environment is preferred


• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends


• High school diploma or equivalent is preferred


• Ability to evaluate customers’ needs and make recommendations based on needs


• Ability to provide superior customer service and exceed customer’s expectations


• Ability to use good judgment and logic


• Experience in a related field or outdoor lifestyle


• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!


• Fun work environment


• Competitive wages


• Excellent benefits


• Unlimited career advancement opportunities


• Bass Pro Cares Fund

Bass Pro Shops