Call Centre Clerk - Moncton

Indigo Park Canada Inc.; City of Moncton; Remote; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Independent work environment

Career growth opportunities

Service excellence culture

Job summary

Indigo Park Canada Inc. is seeking an overnight Customer Service Representative to support operations from Moncton, helping customers across Canada with parking inquiries, access and payment issues while delivering an exceptional experience.

You will be bilingual in English and French, work independently in a fast-paced environment, and maintain clear records to ensure accurate transactions and service excellence across diverse regions of the country.

Qualifications

• Bilingual in English and French required.
• Previous customer service experience, preferably in a call center.
• Excellent verbal and written communication skills.
• Basic computer skills and familiarity with online systems.
• Ability to stay calm and organized in a fast-paced environment.

Responsibilities

• Handle inbound calls from customers across Canada.
• Provide remote assistance for parking inquiries, access, and payments.
• Detect and report irregularities with parking access or equipment.
• Investigate and resolve incidents or complaints.
• Maintain accurate records of interactions and transactions.

Skills

Bilingual English/French

Customer service experience

Communication skills

Problem solving

Basic computer skills

Job description

Join Indigo Park Canada as a Customer Service Representative and become an essential part of our overnight customer support operations. Based in Moncton, you will provide assistance to customers across Canada during the night shift, helping to resolve parking-related inquiries, troubleshoot access and payment issues, and deliver an exceptional customer experience with every interaction.

This role is ideal for a professional who enjoys problem-solving, communicating with customers, and working independently in a fast-paced environment where attention to detail and sound judgment are key. Fluency in both English and French is required, as you will support customers from diverse regions across the country. If you are committed to delivering outstanding service, remain calm under pressure, and are looking to join a team that values professionalism, collaboration, and customer satisfaction, we encourage you to apply today.

Responsibilities:

• Handle inbound calls from customers across multiple locations in Canada.
• Provide remote assistance and support to customers with their parking inquiries, including issues with access, payments, and general questions.
• Detect and report any irregularities or issues with parking access or equipment.
• Investigate and resolve any incidents or complaints reported by customers.
• Maintain accurate records of customer interactions and transactions.

Why work at Indigo Park Canada?

• Independent work environment
• Opportunity for career growth
• Be part of a trusted organization focused on service excellence

Qualifications:

• Bilingual in French and English is required.
• Previous experience in customer service, preferably in a call center environment.
• Excellent communication skills, both verbal and written.
• Basic computer skills
• Effective problem-solving abilities and capacity to maintain composure in stressful situations.

#IPC2

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.

Successful candidates will be required to submit a Criminal Background and Driver abstract check.