Enforcement Officer - Ottawa

Indigo Park Canada; Ottawa; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Independent work environment

Career growth

Referral bonuses

Job summary

Indigo Park Canada is seeking a Parking Enforcement Officer to patrol facilities, enforce parking regulations, and assist customers on site. You will be the face of the company, delivering courteous service while upholding safety and compliance.

You will work in a fast-paced environment, communicating clearly, handling stressful situations, and using handheld systems to quote violations. Evening and weekend availability is a plus.

Qualifications

• Valid Class G driver’s license and clean driving record.
• Excellent interpersonal and customer service skills.
• Ability to stay calm and solve problems under pressure.
• Strong written and verbal communication skills.

Responsibilities

• Patrol an assigned area by vehicle.
• Issue warnings and quotes for illegally parked vehicles using the LPR system.
• Identify vehicles violating parking codes.
• Arrange towing for illegally parked or abandoned vehicles; direct tow-truck drivers.
• Observe and report hazardous conditions in the lot and surroundings.
• Prepare and maintain enforcement records and quotations.
• Maintain equipment such as handheld devices and quote books.
• Provide information on parking regulations to the public.
• Inform customers about policies, services, or procedures.
• Identify counterfeit parking permits.

Skills

Interpersonal skills

Customer service

Problem solving

Communication skills

Stress management

Tech familiarity

Education

Driver's license (Class G)

Tools

Handheld computer

Windows XP/Mobile

Job description

Do you enjoy working independently, staying active throughout your shift, and making a positive impact on daily operations? At Indigo Park Canada, our Parking Enforcement Officers play a key role in ensuring parking facilities remain safe, organized, and accessible for all users. As the face of our company on site, you will combine excellent customer service with professional enforcement of parking regulations while representing both Indigo and our clients with integrity and professionalism.

Why work at Indigo Park Canada?

• Independent work environment
• Opportunity for career growth
• Referral bonuses
• Be part of a trusted organization focused on service excellence

Responsibilities

• Patrol an assigned area by vehicle
• Issue warnings and quotes for illegally parked vehicles (using LPR vehicle system)
• Identify vehicles in violation of parking codes
• Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles
• Observe and report hazardous conditions such as replacement of unsafe signage within lot, etc.
• Prepare and maintain required records, records of parking enforcement, operational records and records of quoted quotations
• Maintain assigned equipment and supplies such as hand-held computers, quote book, etc.
• Provide information to the public regarding parking regulations and facilities
• Inform the public about policies, services or procedures
• Identify stolen, and counterfeit parking permits
• Duties as assigned by manager

Qualifications

• Excellent interpersonal and customer service skills
• Cautious and courteous driver, with a valid full provincial drivers license and a clean driving record
• Confidence in problem solving and ability to manage stressful situations
• Ability to clearly and accurately communicate both written and verbally
• Ability to work efficiently under pressure in a fast-paced environment
• Basic knowledge of handheld computer, personal computer (Windows XP/Mobile) and mobile phone features

Assets

• Enthusiasm for on-going learning, coaching, and training
• Results-oriented individual with a concern for accuracy and customer relations
• Exceptional time management and organizational capabilities
• Flexible schedule and ability to work evenings and weekends if necessary

Qualifications

• Valid provincial drivers license (Class G)
• Good communication skills
• High degree of attention to detail
• Excellent time management
• Ability to work as a team member under minimal supervision

#IPC2

Indigo Park Canada is the leading provider of parking, transportation, logistics, and consulting services in the country, with over 1,000 locations nationwide. The company’s activities span the entire mobility and parking value chain, including on-street parking services, a comprehensive digital offering, parking enforcement and public space management, as well as soft mobility and last-mile logistics solutions that optimize the use of available urban space to better serve cities and their citizens.

Indigo’s workforce reflects a diverse range of ages, profiles, and roles. We promote inclusion through an equal opportunity policy and are committed to preventing all forms of discrimination in recruitment and workplace relationships. Applications from all qualified individuals are encouraged. In accordance with the Human Rights Code, accommodations are available upon request during the recruitment and selection process.