Call Centre Clerk - Moncton

Indigo Park Canada; City of Moncton; Presencial; CAD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible scheduling

Career growth

Service excellence

Equal opportunity policy

Descripción de la vacante

Indigo Park Canada is hiring a Bilingual Call Centre Representative to be the first point of contact for customers across Canada. You will assist with parking access, payments, and inquiries while delivering exceptional service.

Shifts are night time from Monday to Friday, Midnight to 8 am. The role requires bilingual English/French communication, strong problem solving, and solid written and verbal skills. Join a trusted organization committed to service excellence.

Formación

• Experience in customer service, preferably in a call centre.
• Bilingual in English and French (required).
• Strong verbal and written communication skills.
• Basic computer skills.
• Excellent problem-solving abilities and the ability to remain calm under pressure.

Responsabilidades

• Answer inbound calls from customers across Canada.
• Provide support with parking access, payments, equipment issues, and general inquiries.
• Investigate and resolve customer concerns and complaints.
• Identify and report parking equipment or access issues.
• Maintain accurate records of customer interactions and transactions.

Conocimientos

Bilingual English and French

Customer service experience

Strong verbal and written comms

Basic computer skills

Problem-solving under pressure

Descripción del empleo

Are you passionate about helping people and creating great customer experiences? Join Indigo Park Canada as a Bilingual Call Centre Representative and become the first point of contact for customers across Canada. In this fast-paced role, you'll assist customers with parking access, payments, and inquiries while delivering exceptional service and finding solutions when challenges arise. If you enjoy problem-solving, communicating with people, and making a positive impact every day, we'd love to hear from you.

Note that the shifts are night time from Monday to Friday Midnight to 8 am.

Why Work at Indigo Park Canada?

• Employee-focused workplace
• Flexible scheduling
• Opportunities for career growth
• Be part of a trusted organization committed to service excellence

Responsibilities

• Answer inbound calls from customers across Canada.
• Provide support with parking access, payments, equipment issues, and general inquiries.
• Investigate and resolve customer concerns and complaints.
• Identify and report parking equipment or access issues.
• Maintain accurate records of customer interactions and transactions.

Qualifications

• Previous customer service experience, preferably in a call centre environment.
• Bilingual in English and French (required).
• Strong verbal and written communication skills.
• Basic computer skills.
• Excellent problem-solving abilities and the ability to remain calm under pressure.

#IPC2

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and protection from discrimination, and accommodations are available upon request for employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.